Customer Service Quality Assurance
Resume:
Saranya Machavallavan ***********@*****.**.**
OBJECTIVE
To obtain a position that will enable me to use my strong
organizational skills, educational background, and ability to work well
with people. I aim to be a part of dynamic team which encourages the flow
of innovative and out of the box ideas and allows me to grow
professionally, adding value to the company and also to my career.
SUMMARY
. Strong organizational, time management and problem resolution skills.
. Exceptional research, analysis and accounting abilities.
. Meet established hiring targets and maintains compliance with
established reporting structure.
. Customer oriented problem solver with an ability to adapt to new
situations.
. A quick learner with a desire for continuous personal growth.
. Maintaining a professional image at all times.
. Ability to Lead and Co-ordinate with team.
WORK EXPIERENCE
Sr. Associate - TCS Eserve - From June 2012 to May 2013.
Sr. Claims Examiner - Dell Services - From Mar 2011 to June
2012.
Claims Examiner - Dell Services - From Apr 2010 to Mar 2011
Trainee Claims Adjudication - Dell Services - From Oct 2009 to
Apr 2010
TCS EServe
For Citibank
. Experience and working information with chargeback processing and
Visa/MasterCard regulations.
. Efficiently research and present proof to authenticate transactions.
. Spearheaded efforts towards Analysis & Investigating General Ledger,
specializing in value date and cancel case.
. Possess strong mathematical, calculation, and analytical skills.
. Extensive knowledge of tally, accounting software, and Microsoft Office
Applications.
. Resolved escalated issues and maintained adherence to SLAs through
procedural changes and initiatives.
. Interacting with Client in order to handle customer concern for Citi
Phones through mail.
. Work with coworkers and management by communicating chargeback variance
and sharing ideas and information.
Dell Services
For US Health Insurance
. Analyzing, Processing, Payments & denial of the Insurance Claims.
. Process medical, dental, Medicare Part A & B, disability, hospital,
COB claims.
. Claims adjusters and examiners with complex and complicated claims,
especially when a disaster occurs and there is a sudden and large
influx of claims.
. Responsible for accurate and timely adjudication of group health
medical, dental and hospital and individual claims manually and online
. Responsible for reviewing the claims submitted to ensure that proper
guidelines have been followed.
INDIVIDUAL ACCOMPLISHMENTS
. Received On the Spot Award for Best Performance
. Training the new Associates in the Team
. Maintaining the team quality by doing Quality Check within the team.
. Structured process manual for Adjustment and Training.
SKILLS AND ABILITIES
. Strong customer service and decision-making skills
. Able to abide strictly by the company's data security policies
. Strong Internet research, Microsoft Office, and overall PC skills
. Outstanding client focus.
. Able to effectively handle multiple tasks simultaneously
. Improved my writing of skeleton arguments.
. Conducted quality assurance, mentors, and provided training to
examiners.
. Extremely motivated with strong logical, problem solving,
interpersonal and communication skills
. Excellent time management skills
ACADEMIC RECORDS
B.Sc (Nutrition& Dietiecs) from M.O.P Vaishnav College for women, 2009
PERSONAL PROFILE
Name Saranya. M
Father's Name N.Machavallavan
Date of Birth 13-3-1989
Gender Female
Address 4/117, Mugappair East, Chennai- 37.
Marital Status Single
Nationality Indian
DECLARATION
I here by declare that the above furnished details are
true to best of my Knowledge.
PLACE: Chennai
DATE :
M.SARANYA
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