Customer Sales

L. KITTEN WALL C.B.A.

***** ** ******** ***** * Austin, TX, 78737*512-***-**** * *********@*****.***

EXPERIENCE

Consultant expertise with team training and building experience.

Global Finance interaction with multi- million dollar portfolio’s

• Cognitive communication, customer resolution, customer care and interactive people skills.

• EXCEL, VISIO, ORDER BROKER,, WORD, OUTLOOK, SOFTPHONE

• Earned 13 awards in 16 years of service, including Collector of the Year, Most Valuable Player, and Collector of the Quarter. Also outstanding Above and Beyond award and Merit Service.

• Remote accessibility, rapid response time, traffic driver. Loyalty.

DELL, INC.

FLOORING US PROCESS OWNER AND CREDIT ANALYST – 2009 TO PRESENT

PORTFOLIO – 1 BILLION – Percent curent a constant 99.9%

Intense hands on customer relations on daily basis with IBM, GE, Delagelanden and Castle Pines Corp/Wells Fargo. All resellers in the flooring program: Examples SHI, Wildflower, Insight, Microtech, to name a few.

Managing process, policy and resolution between three entities, vendor (Dell), reseller and funder.

Computing discount rates, extended terms, risk to debt ratio and all customer relations.

I was responsible for the education, transition and traffic driver between Dell India and the US role with resellers and funders. Liaison between global entities for achieved revenue success.

TEAM LEAD –

Global Financial Services – State and Local Government– 2007-2009 –

PORTFOLIO 100-200 MILLION

• Promoted to B2 and became Team Lead. September 2007- February 2009

Leader of four people. Responsible for guiding, directing and accounting on credit resolution, customer interaction, and satisfactory resolution for financial issues.

Responsible for overview, management reporting on credit/debit ratio to DSO and risk management.

Responsible for creating team spirit for success.

Achieved team goals and personal targets during this position.

INDIVIDUAL CONTRIBUTOR – GFS - 1995-2007

PORTFOLIO – 50 MILLION

Responsible for accounts receivable, credit/debit

Credit and customer resolution, customer satisfaction

Hands on communication on a daily basis with Dell net 30 resellers.

I ensured the smooth efficient running of the portfolio.

90% current percent average – DSO less than 30days - Achieved all targets and goals

• Increased knowledge of State and Local Government contracts and requirements, including voucher program for government contracts.

RESELLER - 1995

PORTFOLIO – 20 MILLION

• Responsible for accounts receivable, credit/debit

• Credit and customer resolution, customer satisfaction

• Hands on communication on a daily basis with Dell net 30 resellers.

• 90% current percent average – DSO less than 30days - Achieved all targets and goals

• Internal and external communication with representatives within all 50 states for the respective agencies, which included Departments of Transportation, Education and Law Enforcement, among many.

• 95% current percent average – DSO around 35 days

• All the above positions meant working hands on with order entry, order processing, order release, tax department, and sales inside Dell. All branches of the outside customer’s funder and reseller respectively to their departments and requirements of the issues.

COMMUNITY SERVICE

• Keep Austin Beautiful – 12 years consistent volunteer service

• United Way- 5 years consistent volunteer service

• Dell, Inc. – Fun Team, Team Building Events, Emergency Response Team, Planet Team for Environmental Sustainability. 15 years combined experience on the above teams.

• Keep Austin Beautiful – Litter Abatement Award for 2012

EDUCATION –

• Associate Degree - National Association of Credit Management- Credit Business Associate

• Developing Dell Leaders – Recognized College Course

• Three years college – University of Connecticut, Storrs, University of Oklahoma – Norman, and Tulsa University, Tulsa, OK.

• Marygrove Convent – Junior and High School, Kansas City, MO

REFERENCES

• Michael Keller – DFS – 512-***-**** **************@****.***

• Regan McMinn- Sales Mgr- Dell 512-***-**** ************@****.***

• Greg Ledington – GE Capital – 512-***-**** **************@********.***

• Mary Jo Stedeford – DLL – 610-***-**** *.*.*********@************.***

• Susie Shockley – Cash Apps – 512-***-**** **************@****.***

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