Customer Service Representative
Resume:
Ethel Parker
***** **********, ***. * • Southfield, Michigan 48076• 313-***-**** • *******@*****.***
Education:
Certified Substance Abuse Home Study Program
National Association of Cognitive-Behavioral Therapists, Veirton, West Virginia
01/03/13 – Current
Siena Heights University, Adrian, Michigan
Master’s of Arts in Community Counseling, December 2011
Central Michigan University, Mt. Pleasant, Michigan
Master’s of Arts in Education, May 2002
University of Michigan-Dearborn, Dearborn, Michigan
Bachelor’s of Arts in Psychology, April 2000
Professional Licensure
Professional Counselor Educational Limited License
Experience:
University of Michigan-Dearborn, Academic Assistance, Student Success Center
Dearborn, Michigan 48128-1491
Student Affairs Program Manager, 01/07 – 12/31/2012 (Promotion)
• Promoted student learning and development for a specific content area
• Managed one or more programs within the unit’s scope of responsibility
• Managed all aspects of a project which involves administrative supervision, staff and
budget management
• Analyzed, compared and evaluated various courses of action and made independent decisions
on matters of significance
Interim Director, 07/02 – 09/02
•Acted as the functional and administrative supervisor over the professional and office support
staff
Program Coordinator for Educational Outreach, 09/99 – 12/31/2012 (Promotion)
• Evaluated and initiated improvements in program service. Planned and carried out
programmatic activities for ongoing and new outreach efforts – Wade McCree
scholars
• Planned and oversaw the Saturday Outreach Tutorial and ACT Program for 9th-12th graders
throughout the Metropolitan area
• Planned and coordinated the Annual Southfield Wade McCree Induction Ceremony
Student Advisor, 9/94 – 12/31/2012 (Promotion)
• Counseled and advised students on personal, financial and academic needs
• Acted as liaison to academic departments and student services functions concerning
students academic, personal and financial problems
• Referred students to appropriate referral services to meet needs such as financial aid,
tutorial support and off campus resources
• Monitored retention rates and academic progress on returning PAS, PDS, Wade McCree scholars,
Opportunity scholars, Detroit Compact scholars and Final Grade Review students
• Maintained student academic records
• Responded to students’ complaints or problems relating to incorrect grades, closed
classes, drop/adds, and withdrawals
• Served as academic mentor for Detroit Compact scholars, Opportunity scholars, Wade McCree
Ethel Parker Resume, Page 2
students, and Final Grade Review students.
• Met with community and professional groups to discuss various aspects of student
services programs
• Prepared and mailed correspondences
• Updated retention database each semester
• Entered student information into retention data base each September
Administrative Duties, 05/04/1987 - 12/31/2012
(Includes Receptionist responsibilities which began 05/04/1987)
• Interviewed, hired, and trained and supervised student workers
• Selected, evaluated and disciplined supporting staff
• Developed and implemented in-service training programs for supporting staff
• Maintained all personnel records
• Prepared bi-weekly and monthly time sheets for department
• Maintained departmental budgets
• Assisted the director in overseeing all daily operations
• Reconciled P-cards for the department
• Prepared and oversee the preparation of special and periodic reports to management
on unit operations, costs and new programs
• Responsible for ordering office equipment and office supplies
• Responsible for maintaining all office equipment contracts
• Responsible for arranging travel arrangements for Director.
• Responsible for incoming and outgoing mail
• Responsible for all correspondence
• Maintained the director and advisors appointment books
Skills:
Microsoft word, Access, Excel, Power Point, Mpathways, Banner, Quicken, Netscape Messenger, and
Outlook calendar, working knowledge of Qualifax
Training:
2001 Human Resources M-Pathways Training - Certificate
1999 Essentials of Supervision – Certificate
1998 M-Pathways/People Software Training - Certificate
1997 Telstar/Banner Student Information Training – Certificate
Honors, Certificates and Awards:
2008 Leadership Enhancement Series
1998-1999 Certificate of Appreciation for Dedicated Service for the Early Identification
Program
1996 Certificate of Outstanding Performance and Leadership for the Association of
Black Professionals, Administrators, Faculty and Staff of the University of
Michigan
1994-2008 Certificate of Appreciation for Community Service for the University of Michigan-Dearborn
Martin Luther King, Jr. Community Service Day
Organizations and Boards
Member - Michigan Academic Advising Association
Member - National Academic Advising Association
Member - American Counseling Association
Member - Michigan Counseling Association
Member - National Association of Cognitive-Behavioral Therapists
References Available Upon Request
Contact this candidate