Administrative Assistant Project Management
Resume:
Regina L. Hill, MBA
Amelia, VA 23002
Email: **********@***.***
Education
• Strayer University: April 2007-December 2010
Master of Business Administration
• Strayer University: January 2002-December 2005
Bachelor of Business Administration
• Series 6 License: Investment Company Products/Variable Contracts Representative
Professional Experience
EXL Service: November 2011-present
Claims Examiner: Richmond, VA
• Accountable for identifying, investigating, evaluating, obtaining and utilizing critical
information required to accurately and objectively adjudicate claims
• Correspond with outside customers to convey claim filing requirements
• Handles claims inquiries on multiple product lines
• Documents all calls clearly and concisely and completes follow-up work
• Identify areas of potential risk for the company, including potential fraud
• Analyze all incoming documents for appropriateness and completeness, and determine
whether claim is payable. If so, calculate benefit amounts and serve as first approver for
payments
• Serves as the first step in resolving claims adjudication issues and in the call escalation
process
• Assist in various projects and provide one-on-one training with Claims associates
• Participates as a team member for all new product initiatives
• Responsible for incoming and outgoing calls to claimants, Power’s of Attorney, facilities
and other person’s or entities involved in the adjudication of a claim
• Test system upgrades to validate system changes and functionality in regards to all
upgrades
• Assist with Unclaimed Funds process
• Insure all tax information is correctly reported
• Maintain claim file with proper level of documentation
• Answer customer inquiries
• Maintain claim inventories within department guidelines
State of Virginia (Compensation Board): May 2008-November 2011
Senior Fiscal Technician: Richmond, VA
• Serve as the primary contact between the Compensation Board and assigned
Constitutional Officers and their employees
• Process monthly payroll and expense reimbursements via the Constitutional Officer
Information Network (COIN)
• Submit invoices and transmit for payment to constituents via Commonwealth Accounting
Reporting System (CARS)
• Ensure personnel changes for constituents are within Compensation Board policy
• Provide written analysis to the Executive Secretary and the Compensation Board on
budget amendments requested by constituents
• Prepare monthly docket
• Assist Constitutional Officers in completion of annual budget requests
• Conduct training on the COIN system
• Make presentations on job related topics at conferences
• Test system upgrades and enhancements
• Back-up Administrative Assistant
Commonwealth Shareholder Services: November 2006-May 2008
Client Service Specialist: Richmond, VA
• Answer inquiries from investors, managers, representatives, and clients via telephone
• Review and process transaction confirmations, Web access requests, and selling
agreements
• Trade processing: redemptions, purchases, and transfers
• Assist with Customer Identification Programs
• Project Management
• Maintain numerous bank accounts at two financial institutions including making deposits,
writing checks, sending and receiving wires, tracking all incoming and outgoing
transactions, and bank account analysis
• Process 945s (federal taxes withholding) and 12B1s (quarterly commissions)
• Account maintenance: address changes, name changes, and broker-dealer changes
• Post trades
K Line America: November 2005-November 2006
Logistics Coordinator: Richmond, VA
Responsible for Chassis Management including:
• Leased equipment
• Inventory Control
• System Updates
• Pool Management
• Project management
• Coordinating the leased chassis process
• Controlling of resources through efficient management of resources
Hospital Corporation of America (HCA): March 2005-November 2005
Charity Analyst Team Lead: Richmond, VA
• Screen, interview, and hire new employees
Counsel staff on disciplinary and productivity issues
•
Perform quality assurance on staff members
•
Arrange training of new employees
•
Conduct monthly staff meetings
•
Assist with facility audits
•
Complete Medicare Bad Debt, Crossover, and Charity Logs
•
Prepare the Charity report for officers and directors
•
Monthly Charity Reconciliation to the General Ledger
•
Participate in month-end close activities
•
Special Projects
•
Headway Corporate Resources: November 2004-March 2005
Administrative Assistant: Richmond, VA
• Answering phones
• Order/Data entry
• Filing
• Invoice processing
• Database administration
• Verified information
Capital One: September 1998-March 2003
Systems Coordinator: Glen Allen, VA
• Served as security liaison for all Customer Relations Outsourcing agencies. Duties
included: processing system access requests, performing quarterly audits, trouble-
shooting system access issues, and educating customers on Capital One’s Information
Security procedures and guidelines.
• Created, modified, and deleted user access profiles.
• Acted as database administrator for numerous databases and tables including adding,
updating, and deleting records.
• Processed work orders for all Customer Relations outsourcing agencies.
• Prepared and distributed reports.
• Project management
• Relationship management
• Owner of all account creations for Customer Relations outsourcing agencies.
• Worked on the Help Desk resetting user passwords.
• Processed work orders and purchase orders for the Contact Center Operations
department.
• Verified applicants’ employment information, which included length of employment and
annual income.
• Verified creditor information on applicants, which entailed reviewing credit reports and
calling the creditor.
• Acted as Team Leader on numerous occasions. Duties included: assigning daily workload
by volume and priority, assisting with system problems, facilitating weekly team
meetings, assisting with computer testing, and working on special projects.
Skills and Capabilities
• Computer proficiency: Windows XP, Microsoft Word, Excel, Power Point, Access, and
Outlook, and the Internet
• Typing Proficiency: 55 wpm
Professional Organizations
• Project Management Institute, Member and Volunteer
Contact this candidate