Customer Service Sales

Faye Gunnett

Contact details:

Address: Silver Birches, Church Road, Ramsden Bellhouse, Billericay,

Essex, CM11 1RH

Mobile: 079********

Email: ***********@*******.***

Personal Statement

I see myself as a very confident, enthusiastic, hardworking individual who

thrives on new challenges and enjoys change. My attitude is positive and I

work very efficiently alone, however I am also a great team player who is

reliable and flexible, and have an extremely thorough approach to work.

From previous roles I have gained excellent organisation skills, customer

service skills and take pride in being a good listener and have the ability

to learn new services quickly and work under pressure. I have a good desire

to show initiative and prioritise.

Available immediately.

General Abilities

Computer Literate (MS Word, MS Excel, MS PowerPoint, MS Outlook)

Excellent telephone manner

Excellent verbal and written communication skills

Self-Motivated

Organised

Employment Profile

New Connections Double Glazing Ltd/Glass Studio Supplies.

Highcliffe Farmyard, 132a Highcliffe Drive, Wickford, Essex

Office Administrator

August 2009 - March 2012

Dual managed the running and organisation of two busy family sales offices.

Duties involved:

. Maintaining high customer service at all times

. Diary management for company director for internal and external

meetings

. Answering telephones, taking orders/queries and taking accurate

messages

. Production of spreadsheet data, mail merge and filing

. Maintenance of a document log of sales and stock take

. Ordering of stationery

. Maintenance of filing system, ensuring that all business critical

papers are stored and dealt with accordingly and archiving where

necessary

. Provide any additional ad-hoc support to the team

. Dealing with all deliveries with correct attention to detail

. Distributing post and faxes to department.

. Ensuring correct courier services are in place

. Maintain in house bespoke Sage Systems

. Packing and distributing all internet sales varying from 50 - 150

items a day

. General administration- filing/scanning/emailing/invoicing and

printing all orders via different sources.

Mobile Nail Boutique

Nail & Beauty Technician

March 2012 - April 2013

Over the past year I have been running my own mobile nail and beauty

business producing high customer service. I have built and maintained an

effective relationship with customers. I have had to be very self-motivated

and run a very tight and extensive diary. Initially I researched the market

industry for best product and from then on I have promoted my business and

built up a large clientele which then developed into great recommendations

for me and my business.

Spa Cottage

April 2008 to June 2009

56. Chapel Street, Billericay, CM12 9LS

Therapist/Receptionist

Working in a busy beauty and nail salon, providing high quality Bio

Sculpture Gel nails, beauty and skin treatments and other duties involved:

. Managing a busy reception desk

. Organising appointments and cancellations

. Achieving sales product targets

. Producing high customer Service

. Executing a high cleanliness work station

. Abiding by health and safety regulations

. Maintaining stock levels.

Education

South East Essex College

September 2006 - 2007

Diploma Level 2 - Beauty Specialist Techniques

VTCT Level 2 NVQ - Nail Services

The Bromfords School

Wickford, Essex

September 2001 - June 2006

8 GCSE Passes

Interests

Socialising, keeping fit and listening to music

Contact this candidate