Customer Service Management
Resume:
ELIZA MARIE GUEVARRA
***-* ********* *****, *******, ON M3C1H4
Cellphone number: 647-***-****
***************@*****.**
OBJECTIVE:
To become an expert in the field of hospitality management and provide
better customer satisfaction.
SUMMARY OF QUALIFICATIONS:
Highly organized and personable server with experience providing
exceptional customer service in establishments ranging from casual cafes to
fine dining restaurants.
Dedicated to ensuring customer satisfaction by remaining accessible and
friendly.
Exceptional interpersonal and team building skills with an aptitude for
building rapport with a diverse range of customers, managers, and
colleagues; talent for quickly resolving issues prior to escalation.
Thorough knowledge of menu offerings, including gourmet food, spirits, and
wine pairings.
Skilled at anticipating, identifying and fulfilling guest needs and
clarifying special orders.
Success multitasking while remaining professional and courteous in fast-
paced environments.
WORK EXPERIENCE
On the job training HOTEL VICTORIA DE SAN FERNANDO
March-April 2010
Sindilan City of Fernando, Philippines
EDUCATION AND PROFESSIONAL DEVELOPMENT
Diploma in Bachelor of Science in Hotel and Restaurant Management
System Technology Institute
April 2012
Advance Skills and Knowledge in Flairing and Bartending
STI College San Fernando
City of San Fernando, Pampanga
February 14, 2012
Basic Module of the Skills Enhancement Program
Bayview Park Hotel Manila
United Nation Avenue, Manila
October 1, 2010
Commercial Cooking NC II
STI College San Fernando
City of San Fernando, Pampanga
May 26, 2010
Principles of Western and Asian Cuisine
STI College San Fernando
City of San Fernando, Pampanga
October 9, 2009
Flairtending
STI College San Fernando
City of San Fernando, Pampanga
March 12, 2009
DUTIES AND RESPONSIBILITIES:
Plan, organize, direct, control and evaluate the operations of a
restaurant, bar, cafeteria or other food or beverage service
Determine type of services to be offered and implement operational
procedures
Recruit staff and oversee staff training
Set staff work schedules and monitor staff performance
Control inventory, monitor revenues and modify procedures and prices
Resolve customer complaints and ensure health and safety regulations are
followed
Negotiate arrangements with suppliers for food and other supplies
Negotiate arrangements with clients for catering or use of facilities for
banquets or receptions.
ELIZA MARIE GUEVARRA
111-7 Rochefort Drive, Toronto, ON M3C1H4
Cellphone number: 647-***-****
***************@*****.***
Dear Sir/Madam,
I would like to apply for any available position in your company. With a BS
degree in Hospitality and Restaurant Management. I am a good team player,
with positive attitude, reliable, flexible, patient and friendly.
My energy level is just right to work in your company as I am motivated by
the work itself. Meeting new people everyday and helping them. I have 2
months experience in hotel and restaurant. This experience has given me the
opportunity to enhance my knowledge and skills and developed my skills in
adapting to a fast pacing environment dealing with diversity of cultures.
Should this application merit your kind consideration, I will gladly appear
before your good office for interview at your convenience.
Attached is my detailed resume for your evaluation. Thank you very much and
looking forward to hearing from you soon.
Respectfully yours,
ELIZA MARIE GUEVARRA
Contact this candidate