Customer Service Manager
Resume:
SONYA PARKS-CAUSEY *** E. **TH Place. ? Merrillville, IN.
46410
******************@*****.***
OBJECTIVE
Obtain a Human Resource position
HIGHLIGHTS OF QUALIFICATIONS
. 2 years of accomplishments in supervision and 10+ years in customer
service
. Proficient in SAP letters, Entrance and Exit Counseling, Faxing, and
Filing
. Proficient with computers: AS400, Word, and Excel
. Excellent communication skills including verbal and written.
. Exceptional customer service skills/decision making, and follow up
skills
. Ability to identify potential client relations issues and take to the
appropriate partner to bring forward a resolution
. Adept in working in stressful situations, able to meets deadlines
. Ability to multitask and use multiple resources to generate financial
success
EDUCATION
Davenport University, Holland, MI
Bachelor of Business Administration, Major: Human Resource Management
Relevant Coursework
Staffing Corporate Finance International HR Management
Organizations
Organizational Employment and Labor Law Managing Change in
Behavior Organizations
Training for Compensation Negotiation and Dispute
Organizations Administration Resolution
WORK EXPERIENCE
Indiana State Correctional Facility
2012-Present
Food Service Supervisor/ Aramark
. Control the overall conditions of ARAMARK locations with regards to
food occupational safety, and to identify whether the food safety
standards have been successfully implemented
. Supervises offenders in the kitchen and help offenders adhere to all
Facility and State policies
. Documented all paperwork for the course of the day; concerning food
preparation and inmate activities
Jewelry Associate
Wal mart
2011-
Present
. Provide customer service to customer, and cash handling
. Put up freight and displays
. Use Tel-gun to order and check in fright
Davenport University
2007-2008
Financial Aid Department (Student Employment/Work-study)
. Provided administrative support for financial aid specialist including
mailings, multi-line phone, filing, faxing, SAP letters, loan processing,
and data entry
. Assisted students with inquiries regarding financial aid
. Completed various special projects as assigned; adept at flexibility
Opportunity Enterprises (non-profit organization to assist special needs
citizens) 2006-2007
Direct Support Professional
. Assisted community residents in all aspects of daily living
. Helped clients achieve their IEP's goals
. Redirected clients with behaviors to satisfaction conduct
. Observe and evaluated clients' behaviors and made suggestions for
improvement
Ultra Foods
2005-2006
Cashier
. Ran cash register, and always had a perfect balanced my till
. Helped in all areas of customer service
. Stocked and put away returns
Panera Bread
2001-2002
Shift Manager
. Interviewed, hired, trained, and managed schedules for 10 employees
per shift
. Ensured adequate inventory levels and ordered product as necessary
. Conducted till audits to ensure financial security
. Watched for any signs of external and internal theft
Super Wal-Mart
2000-2001
Customer Service Manager
. Supervised cashiers in all departments within the store, and managed
overnight reads
. Audited and documented cash draws of cahiers
. Resolved customer complaints and answered customers' questions
regarding policies and procedures.
. Monitored any signs of external and internal theft
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