Customer Service Representative

DeLaura Nunes

H ome: 209-***-**** - Cell: 209-***-**** : ************@*********.***

Professional Profile

Client -focused Sales Representative with 8+ years of providing solutions to customers.

Meticulous customer service representative. excellent at juggling multiple tasks and working under pressure.

Broad industry experience includes Health care, sales and servitude.

Relevant Experience

Competitive Analysis

• Performed competitive analysis to make recommendations for future company growth.

Protective Services

• A pplied safety procedures and policies as outlined in Department Safety Manual.

Creative Problem Solving:

• Resolved product issue through consumer testing.

Experience

Leasing Consultant

July 2011 t o J une 2012

JCM Partners

Skillful and dedicated Customer Service Representative experienced in the support of daily operational functions.

Protective Services Applied safety procedures and policies as outlined in Department Safety Manual.

Documentation. Creative Problem Solving: Resolved product issues through customer screening. Leasing Units,

assist new prospects with finding a home that suits their needs. Answering heavy phones and planned and

executed appointments with new prospects Researched and updated all required materials needed for firm and

p artners. Supported Chief Operating Officer with daily operational functions Analyzed departmental documents

for appropriate distribution and filing.Performed initial client assessment and analysis to begin research process.

Customer Service Representative

July 2005 t o J une 2011

Carter's Pet Mart

Customer service and sales experience,Provided additional service to customers as a Pet Health Problem solver

a nd have extensive experience in

a nimal nutrition, medicines, interaction/communication with veterinarians.

R esponsible for all equipment needs for the fish department including managing, purchasing and controlling of

inventory.

Housing Maintenance Technician

April 2000 t o J uly 2002

Cambridge Court Apartments

R esponsible for maintaining the sanitary living environment of the interior and exterior building. Performance of

scheduled and un scheduled maintenance tasks and responding to emergency building operation issues at

r esidential facilities.

A pril 1998 t o A pril 2000

EMT-1A Hughson Ambulance Company

Perform patient assessments, provide basic triage treatment to patients who are in life threatening distress,

perform electrocardiograms, provide intravenous therapy, specimen collection (sputum, blood, stool and urine)

Assist physicians and provide wound care splinting and irrigation. Participate in the exchange of information

between off going and on coming shifts and in resident meetings as necessary, and operate a multitude of

m edical devices and equipment appropriate for field use as approved by the agency and treatment protocols

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