Administrative Assistant Quality Assurance
Resume:
CarliGingerich
Leander, TX ***41
******@*******.***
Experience
Texas Department of State Health Services, Austin, TX
June2012 – present
Inventory System Specialist (Program Specialist III)
Provide advanced consultative and support services in development, implementation, evaluation, and
execution of the inventory management systems, and collaborate with DSHS medication programs on
system functionality and inventory system processes. Provide methods to assess the need for increased
planning and educational efforts related to inventory control. Review and evaluate information on the
inventory system in order to identify gaps in resources and recommend improvements. Prepare detailed
and comprehensive reports, query and develop recommendations. Communicate information and
generate reports using a variety of computer software, including MS Outlook, Word, Excel, and Access.
Work with program staff in determining trends and resolving technical problems. Assist with test protocol
development and end user testing for the new inventory management system. Consult with Operations
Specialist, DSHS pharmacists, and DSHS medication programs in preparing justifications for and
assisting in the implementation of procedural or policy changes for inventory management and measure
progress towards achieving objectives. Develop policy and procedure manuals for the inventory
management system.
Texas Department of State Health Services, Austin, TX
Dec 2008 – May 2012
Program Specialist I
Serve as liaison between Centers for Disease Control and Prevention (CDC) and Texas Vaccines For
Children program (TVFC): technical assistant to DSHS Regions, LHDs, and private and public providers
on various program services. Represent TVFC as lead consultant to the CDC regarding database
management of Vaccine Management System. Conduct daily operations in the DSHS Inventory Tracking
Electronic Asset Management System (ITEAMS) including inventory management and order
management. Work directly with CDC development staff to resolve system issues as TVFC’s primary
CDC coordinator to monitor and resolve customer service and distribution issues. Approve all emergency
orders and serve as the back up for emergency order entry into PICS (DSHS Pharmacy). Disseminate
requests from regional staff and Texas Medical Foundation reviewers for (TVFC) literature, policies and
forms. Serve as lead coordinator with the Public Information, Education and Training group on the
development and implementation of the TVFC website, including forms, memos, and TVFC updates.
Compile data, develop reports and provide internal quality assurance as required by the Immunization
branch and CDC. Compose technical reports for stakeholders, state and federal agencies and the Texas
Legislature. Coordinate, direct, and implement vaccine ordering activities, including tracking and
reconciling daily vaccine allocations. Analyze recruitment and enrollment data to generate market
saturation reports of physician participation in the TVFC for targeted specialties to update the TVFC
recruitment tracking system. Manage annual Influenza ordering and distribution, including H1N1 ordering
and distribution. Serve as the Inventory Control Specialist in the DSHS MACC for the Strategic National
Stockpile Branch and as the Texas Inventory Management Systems specialist.
Texas Department of State Health Services, Austin, TX
Dec 2005 – Nov 2008
Administrative Assistant II
Create forms and technical reports for X Ray inspection group and disseminate correspondence.
Coordinate, maintain and update Remote Inspection database. Respond to requests from registrants,
general public, state organizations and public officials. Prepare complex compliance correspondence.
Assist Remote Inspectors in the review process of remote inspections. Report outstanding actions to
Group Manager for corrective action. Report Notice of Violation to associated field reviewers. Assist with
calibration of radiation survey equipment. Collect air and water samples in accordance with the
Environmental Protection Agency RadNet Program. Actively participate with Radiation Emergency
Response Team.
Texas Department of Public Safety, Austin, TX
May 2005 – Nov 2005
Administrative Assistant I (Division of Emergency Management)
Extensive MS Access and Excel data entry of various legal documentation on a daily basis. Prepare and
file all county and city emergency plans, legal documents, and correspondence. Prepare large mass mail
correspondence using MS Word mail merge. Participate as team member in the State Operations Center
during state and national emergencies. Weekly preparation of the Exercise and Training Reports of data
collection and monthly planning reports. Provide support for Homeland Security Policy and Plans Unit
administrator, supervisor, and all planners associated with unit. Conduct daily telephone and email
interaction with State of Texas local officials and representatives.
Texas Department of Public Safety, Austin, TX
Feb 2003 – April 2005
Administrative Assistant I
Correspond with driver’s license field stations and the general public. Perform quality assurance on driver
licenses and identification card images and data. Statewide Department of Public Safety employee
problem resolution incurred during driver’s license processing. Assist in the creation and maintenance of
the procedural manual and special projects. Evaluate and investigate alarmed licenses failed and sent to
other areas in the agency, handle the breakdown of daily stops for further investigation via mainframe.
Handle inquiries to mail out of state renewal packets and temporary permits to licensed individuals
temporarily residing outside of Texas. Disseminate rejected or dropped records requiring record updates
and corrections.
Crossland Acquisition, Inc., Austin, TX
Aug 2000 – May 2002
Right of Way Clerk
Answer telephone, evaluate requests and questions effectively with the public. Maintain and organize
office filing systems and supplies. Distribute incoming mail. Conduct clerical office duties using MS Word
and Excel.
Education
ITT Technical Institute, Austin, TX
2003 – 2006
Associate of Applied Science Degree in Information Technology
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