Customer Service Manager

T INA NEWTON

**** * ******* ** 520-***-**** ************@***.***

Objective

To work in a career that I will excel in and the company will benefit from working there.

Education

CERTIFICATE FEBRUARY 29, 2012 PHLEBOTOMY CO.

Major: Phlebotomy

Related coursework: Customer service and Sanitation

BACHELOR MAY 24, 2016 ARIZONA STATE UNIVERSITY

Major: Dietetics

Minor: Nutritional Science

Related coursework: General Studies

Skills & Abilities

MANAGEMENT

From January 2007 to November 2007 I was the General Manager of one of the UPS franchises in

Tucson, Az. In this position I had all responsibilities, staffing, accounting, customer service, inventory,

payroll and all mailing expectations.

For a short time period in 2010 I went into business for myself in the gifting industry. This was a great

opportunity to learn about other aspects of running a business that I was unaware of.

SALES

From the age of ten I have always had that marketing spirit, when I started my own candy sales

business, I kept inventory tracked profits and promoted myself well. Every place of business I have

ever worked in I conducted myself in that same manner.

COMMUNICATION

Having worked with the elderly, I have learned to be a spokesperson for them and to relay the

information back to them and keeping the peace all in the same instance so nobody is offended or

disturbed in any way. I have participated in public speaking classes to learn how to speak properly and

make myself heard.

LEADERSHIP

I was always meant to be a leader, I have vision, I communicate well and I get things done. I have had

many jobs where I was hired as a simple worker and excelling at that I received promotions, raises and

even consulted on matters by management.

Experience

CONCIERGE & MARKETING EMERITUS AT PANTANO OCTOBER 2010 – MARCH 2013

My duties included answering multiline phones, weekend activities for the elderly, assistant to business

office manager, daily marketing, stand in management and directing caregivers

WAITRESS & BARISTA LE DELICE MARCH 2009 – SEPTEMBER 2010

Working at Le Delice I had a lot of responsibility and conduct most of these duties throughout the day

by myself, these duties included working the front counter cashiering and handing out pastries and

breads, seating all patrons, dishwashing, Preparing Food and all will working as Wait Staff.

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