Manager Customer Service
Resume:
Christopher Capers
Pflugerville, TX 78660
*********@***.***
Manager and educator experienced in the implementation of business and district project
initiatives. Effective leadership qualities with a strong background in planning, teaching, and
organizing. Proven ability to lead and coach teams to complete complex business ventures.
Excellent communication skills and problem solving skills.
Work Experience
Corporate Operations Specialist
Medical Express PSI - Austin, TX
June 2012 to Present
• Setup of new/changed locations phones, internet, utilities, supplies, etc...
• Analyze and negotiate existing contracts
• Appraisal paperwork for all office branches
• Verify correct taxes are being paid/rendition schedules
• Computer hardware setup minor IT issues
• Fleet services upkeep of gas cards, inspections, registration, TX Tags, maintenance,
etc…
• Help with commissions for sales representatives
• Licenses upkeep/renewal for business needs
• Backup for Internal Operations Director when called upon
• Source of communication to locations when issues occur/systems go down
• Help with safety audits
• Create and analyze SOP’s (Standard Operating Procedures)
• Notarize and view documents for accuracy Notary Public
• Audit billing paperwork and verifying information on Empower for billers
• In charge of “new” DVT rollout program (MMI)
• upkeep of dropbox.com account
• liaison with insurance representative
• Other tasks as needed to insure effective business practice
Co-owner
C Stars
March 2003 to Present
Responsibilities---buying product, contact between business and Bethlehem/Jerusalem,
bookkeeper, and payroll
Court Operations Supervisor/Administrative Supervisor
City of Austin
April 2007 to March 2012
Responsibilities---oversee the Customer Services Units
• Directly manage a staff of 20 clerk assistants.
• Plan, support and coordinate activity across three sites in an effort to transform the
organizational
culture.
• Coordinate training and activity plans.
• Lobby management, HR issues, customer complaints, disciplinary items, and ability to
communicate
effectively.
Social Studies Teacher
American Youth Works Charter School
October 2006 to May 2007
• Worked with at-risk High School students
• Created an A+ program for students in an informal non-threatening situation
• Taught United States and World history.
• Taught Government and Economics.
Commercial Accounts Manager
Orkin
November 2005 to October 2006
Responsibilities---managing all aspects of commercial services for South Austin and South
Central
Texas
• Sold pest control products and services to commercial accounts.
• Texas certified pest control applicator.
Store Manager
Lucky Brand Jeans
April 2004 to November 2005
Responsibilities---all aspects of retail store management
• Staffing and operations for a million dollar store.
• Worked closely with the Regional Manager within a large geographical area.
• Knowledge of the jean industry.
District Manager of Stores (lost stadium contract)
Longhorns LTD
June 2002 to April 2004
Responsibilities---management of a multi-unit operation
• Liaison between two sister companies.
• Staffing and operations of all retail components.
• Product buyer and tester.
Education
BA in History
Saint Edward's University
Skills
Inventory Management, Trainer, Educator, Customer Service Expert, Texas Certified Teacher
Additional Information
Texas State Guard instructor/writer--CW2
Former Naval Reserve member SK
Lids Manager of the Year
Heart of Texas soccer coach
Assistant coach for my girls’ soccer team
Soccer and beach volleyball player
Texas Educator Certificate Social Studies 8-12 content
Court Operations Supervisor of the Year 2009
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