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Manager Customer Service

Location:
Naperville, IL
Posted:
May 31, 2013

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Resume:

Christopher Capers

**** **** ****

Pflugerville, TX 78660

abws2t@r.postjobfree.com

512-***-****

Manager and educator experienced in the implementation of business and district project

initiatives. Effective leadership qualities with a strong background in planning, teaching, and

organizing. Proven ability to lead and coach teams to complete complex business ventures.

Excellent communication skills and problem solving skills.

Work Experience

Corporate Operations Specialist

Medical Express PSI - Austin, TX

June 2012 to Present

• Setup of new/changed locations phones, internet, utilities, supplies, etc...

• Analyze and negotiate existing contracts

• Appraisal paperwork for all office branches

• Verify correct taxes are being paid/rendition schedules

• Computer hardware setup minor IT issues

• Fleet services upkeep of gas cards, inspections, registration, TX Tags, maintenance,

etc…

• Help with commissions for sales representatives

• Licenses upkeep/renewal for business needs

• Backup for Internal Operations Director when called upon

• Source of communication to locations when issues occur/systems go down

• Help with safety audits

• Create and analyze SOP’s (Standard Operating Procedures)

• Notarize and view documents for accuracy Notary Public

• Audit billing paperwork and verifying information on Empower for billers

• In charge of “new” DVT rollout program (MMI)

• upkeep of dropbox.com account

• liaison with insurance representative

• Other tasks as needed to insure effective business practice

Co-owner

C Stars

March 2003 to Present

Responsibilities---buying product, contact between business and Bethlehem/Jerusalem,

bookkeeper, and payroll

Court Operations Supervisor/Administrative Supervisor

City of Austin

April 2007 to March 2012

Responsibilities---oversee the Customer Services Units

• Directly manage a staff of 20 clerk assistants.

• Plan, support and coordinate activity across three sites in an effort to transform the

organizational

culture.

• Coordinate training and activity plans.

• Lobby management, HR issues, customer complaints, disciplinary items, and ability to

communicate

effectively.

Social Studies Teacher

American Youth Works Charter School

October 2006 to May 2007

• Worked with at-risk High School students

• Created an A+ program for students in an informal non-threatening situation

• Taught United States and World history.

• Taught Government and Economics.

Commercial Accounts Manager

Orkin

November 2005 to October 2006

Responsibilities---managing all aspects of commercial services for South Austin and South

Central

Texas

• Sold pest control products and services to commercial accounts.

• Texas certified pest control applicator.

Store Manager

Lucky Brand Jeans

April 2004 to November 2005

Responsibilities---all aspects of retail store management

• Staffing and operations for a million dollar store.

• Worked closely with the Regional Manager within a large geographical area.

• Knowledge of the jean industry.

District Manager of Stores (lost stadium contract)

Longhorns LTD

June 2002 to April 2004

Responsibilities---management of a multi-unit operation

• Liaison between two sister companies.

• Staffing and operations of all retail components.

• Product buyer and tester.

Education

BA in History

Saint Edward's University

Skills

Inventory Management, Trainer, Educator, Customer Service Expert, Texas Certified Teacher

Additional Information

Texas State Guard instructor/writer--CW2

Former Naval Reserve member SK

Lids Manager of the Year

Heart of Texas soccer coach

Assistant coach for my girls’ soccer team

Soccer and beach volleyball player

Texas Educator Certificate Social Studies 8-12 content

Court Operations Supervisor of the Year 2009



Contact this candidate