Training Manager

LINDA M. BROWN

*** ***** ****** ******** *******, NJ 08097 856-***-**** *********@*****.***

Q ualifications

Develop and implement classroom training. Knowledgeable of assessment measurements.

Build a collaborative team environment Over 10 years of training and research experience.

E mployment History

H & R BLOCK – Cherry Hill, NJ Office Manager October 2011 to Present

Lead client experience by ensuring end-to-end experience is outstanding

Recruit, interview, hire, onboard and train tax and client service professionals.

Coach and evaluate performance by providing relevant goals, ongoing feedback and timely

performance reviews.

Set office goals and drive performance to exceed growth.

Provide on-the-job training to tax and client service professionals

Recommend and implement relevant corrective action.

Ensure policy and procedural compliance

Develop and execute office-wide business and marketing plans

CAMDEN COUNTY COLLEGE – Camden, NJ Lab Technician May 2009 to April 2011

Provided technical assistance to students, staff and visitors to the instructional and open lab (E-Village).

Interviewed, trained, and managed work-study students in basic student service deliveries.

Facilitated study skills and technology utilization workshops for Student Services and Academic

Advisement.

Developed orientation and training modules for work-study and permanent part-time staff.

Assisted with timekeeping, scheduling, and personnel file maintenance.

COMMUNITY EDUCATION CENTER – Trenton, NJ Correctional Counselor May 2004 to November 2004

Facilitated life and psycho-social skills training to community corrections population.

Provided intake and assessments for residents.

Prepared and implement treatment plans.

Networked with social service agencies to provide ongoing transitional support for residents.

Provided oversight for coordination and development of resource library for female residents.

Presented best practices and resource training to alumni and families.

GLOUCESTER COUNTY COLLEGE – Sewell, NJ Computer Lab Technician May 1999 to May 2009

Troubleshoot personal computers when necessary.

Assisted students with basic software applications to include MS Office, Nursing, and Adobe.

Served on various committees to improve student retention, technology and student development.

Facilitated basic and intermediate MS Office and other technical workshops for college staff and community

partners.

Developed curriculum and facilitated 8 week Basic Computer Literacy classroom training for adult learners.

Utilized instructional technology and other deliverables to engage students in learning system.

Installed instructional software.

MILITARY EXPERIENCE

UNITED STATES ARMY RESERVES Military Police/Special Event Coordination March 1986 to July 1996

Provided logistical assistance in scheduling personnel training and travel services

Supervised event staff to include personal security, hospitality, and crowd control details

Developed partnerships with local law enforcement and hotel security staff for special events.

Served as legal specialist for several duty stations with the responsibility in file management,

UNITED STATES ARMY Military Police/Personnel Administrator July 1984 to March 1986

Performed basic law enforcement and personal security duties.

Gathered information and performed research for processing incident reports.

Coordinated training, special events, and logistics for strategic response teams.

Promoted crime and drug prevention education within the military and civilian communities.

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