Shakirah Y. Ryals

E-Mail: abwrvr@r.postjobfree.com

Objective

To work in a company that will appreciate and respect someone like myself, who takes pride in

their work, pays close attention to detail, and willing to do whatever it takes to get the job done

Summary of qualifications

ü Computer Literate: MS Office/ACT!/ QuickBooks/Televantage/ Quantum/ACH/ IAPDA

Certified/GCS, AX, SalesForce.com

ü Effectively working as management, independently or as a cooperative team member

ü Self-motivated, confident, and dedicated to quality work

ü Energetic, professional, and always provides quality customer service

Professional experience

January 2012- September 2012

Scientific Learning

Sales Operations Specialist

Prepare or issue reports to Field Sales that help with sales productivity.

Monitor report detailing paperwork out to potential customers

Track reports detailing booked sales, pipeline and forecast

Prepare purchase agreements / contracts

Reconciling accounts

Facilitate leased deals by providing quotes and term sheets

Follow-up on orders with Field Sales and customers to determine status

Process orders

Provide training to Field Sales team on sales policies and procedures

Collections

Invoicing and posting payments

October 2009- October 2011

CDS Client Services/ Legal Helpers Debt Resolution, Irvine CA

Sr. Client Services Representative/Negotiator

Maintained a client base of 1200 clients

Trained all new employees on compliance and the enrollment process.

Provided training to lower level team members and to provide performance feedback to

management to help implement new ideas for the growing company

Responsible for reviewing, analyzing, and underwriting multiple files per week

Provide effective and timely resolutions to a wide range of customer inquiries

Reviewed financial statements, credit reports, and applicable ratios for underwritting

purposes

August 2008- July 2009

Freedom Financial Management, Santa Ana,CA

Creditor Liaison/Negotiator

Answered approximately 150 calls a day entering clients' information into agent software

to determine if debt can be settled at company percentages of 35% of total debt balance

Spoke with and convinced creditors hold to off from pursuing any legal action for ou r

clients

Aided in production of employee materials and script.

Aided my team in making the most settlements of the company negotiator teams

Called creditors to make sure they had all the legal paperwork for our clients such as

POA's and Cease and Desist per our clients request

January 2008 - July 2008

Explore Talent, Sherman Oaks, CA

Sales Manager

I was one of the highest sales producer

Take customers through the qualifying process for the casting process

Make sure daily and weekly quotas set by workers and myself were met for all customer

service and sales representatives on the floor

In charge of hiring and training all new employees, as well as keeping current employees

on track and progressing

Supervised and tracked daily operations including personnel, data management, and

sales production

I made 100 plus calls a day and made $2000 in sales per week

December 2005 - December 2007

A.M.C.C.S. Fullerton, CA

Customer Service Representative/ Administrative Assistant

Responsible for answering all in bound calls to the call center as well as inputting

customers personal information into the computer

Take customers through the pre-qualifying process for refinancing their homes as well as

debt consolidation

I took up to 200 inbound calls a day and transferred 25-35 leads a day

Scheduled and organized business meetings as well as travel arrangements for business

trips for the head associates of the company

Maintained the office to run at the best of its ability and entered customer information

and schedules into the computer

August 2004 - December 2005

CPI Insurance Brokers Inc. Laguna Niguel, CA

Assistant to President and VP/Account Processor

Submitted various insurance applications for approval to general agents for commercial

trucking businesses

Ordered office supplies for entire company, and scheduled events for the company

Worked in a fast paced environment and kept the president and VP updated on their to do

list to make sure everything was done by the renewal dates

Organized and completed quotes and endorsements by the due dates for renewals and

new business clients administrative duties given to me by the president of the company

Education

Trabuco Hills High School, Mission Viejo CA

Saddleback Community College, Mission Viejo CA

References

Available upon request

Contact this candidate