Customer Service Sales

Iulia Semerenco

**** ***** ***** *****, ***. # **4

Hallandale Beach FL, 33009

?ell: 786-***-****

E-mail: **********@*****.***

Summary of Skills:

. Effective oral, typing and written communication skills in Russian,

English, and Romanian.

. Strong computer, grammar, essay writing expertise.

. Have the ability to manage all aspects of a fast paced environment.

. Proficient with Microsoft Office programs.

. Ability to keep track of multiple customers and satisfy their

requests.

. Flexible - willing to try new things and am interested in improving

efficiency on assigned tasks.

. Good written and verbal presentation skills. Use proper grammar and

have a good speaking voice.

. Friendly and efficient customer service skills.

. Capable problem solver.

. Ability to work in a team.

Professional Experience:

"Bal Harbour Juice" Inc. 2012-

2013

Full Time

Chef

Responsibilities:

. Inspect food preparation and serving areas to ensure observance of

safe, sanitary food-handling practices.

. Turn or stir foods to ensure even cooking.

. Cook food according to recipes or personal judgment and experience.

. Observe and test foods to determine if they have been cooked

sufficiently, using methods

such as tasting, smelling, or piercing them with utensils.

. Weigh, measure, and mix ingredients according to recipes or personal

judgment, using various kitchen utensils and equipment.

. Portion, arrange and garnish food.

. Grocery purchases and necessary kitchen supplies.

. Assist restaurant staff.

. Maintain kitchen and its staff.

JSCB "EXIMBANK - Gruppo Veneto Banca"(Located in Moldova)

Business Account Assistant 2008-

2010

Full Time

Responsibilities:

. Help Production Accountant to maintain records of all transaction.

. Keep records of all transactions and be responsible for invoices and

purchase orders, payroll calculation.

. Process checks, draw up and process domestic and international payment

orders, maintain filing and invoice monitoring systems - as well as

carry out other duties assigned by the Production Accountant.

. Prepare and issue certificates of business customers' bank accounts.

. Consult and assist business customers.

"Evlexcom" LLC (Located in Moldova and USA)

Client Service Manager 2007-2008

Part time

Responsibilities:

. Handle negotiations.

. Coordinate meetings.

. Maintain the office and its staff.

. Assist clients and management.

. Prepare and write reports.

. Organize and coordinate office staff in teams for better work

progress.

"Evlexcom" LLC (Located in Moldova and USA)

Timeshare Sales Agent 2006-

2007

Part Time

Responsibilities:

. Search for potential customers via telephone.

. Educate prospects about the value of becoming a timeshare owner.

. Bear responsibility for researching clients' likes and dislikes and

presenting timeshare packages that fit clients' budgets and

vacationing habits.

. Present amenities and other features that are likely to persuade the

customer to purchase.

. Record the contact information of guests who attend sales

presentations.

Education:

2008 - 2010 Academy of Economic Studies of Moldova, Chisinau, Moldova

Master Degree Course (post-university level)

Faculty: Business Management and Administration

Specialty: Business Administration

2004- 2008 Academy of Economic Studies of Moldova,

Chisinau, Moldova

Faculty: Finances

Specialty: Finances and Banking,

Bachelor degree

Practice: Tax Inspection Office

Riscani, Chisinau, Moldova

1994 - 2004 High School #1, Rybnitsa, Moldova

?lass with a humanitarian slant

Personal Interests:

. Spend time with family and friends.

. Enjoy outdoor activities.

. Travel and explore new places.

. Read books, news and Wikipedia.

. Attend cultural events and activities.

. Singing.

. Ballroom dances.

Contact this candidate