Customer Service Manager

Garreth Edward Reid Snyder

*** ***** ***** ******, ***. 2b (443) 535-

5075

G len Burnie, MD 21061

******@*****.***

Objective

Use economics and business skills in a corporate environment to drive business demand and

revenue growth.

Operations / Finance

Strategic Operations Manager with a track record of delivering critical solutions that create

immediate impact and sustainable improvements. Dynamic leader with a strong focus on

achieving corporate initiatives by combining a highly sophisticated work ethic with superior

communication, negotiation, and motivational aptitudes. Strong vendor relationships, with

expertise aimed at mutually beneficial partnerships.

● Process Improvement / Consulting ● Turnaround & Restructuring ● Project Management ● Change Management ●

Revenue generation ● Cost Reduction & Elimination ● Leadership & Training ● Six Sigma ● 8D problem solving

PROFESSIONAL EXPER IENCE

Hertz Corporation, Hanover, MD July 2011 – May

2013

Operations Manager / Gold Choice Manager

Economic forecasting, Transport/re-assignment of assets, In-fleet/de-fleet assets,

Hourly/daily planning, Manage facility assets/repairs, Purchased Orders/vendor management,

Cost/benefit analysis, Resolve customer service issues, Improve revenue by 3 million per year,

Coach/develop employees in sales and knowledge of skills, 63 employees (51 full and 12 part

time)

Average fleet size = 2600 (4.4 million dollars)

Average monthly rental volume 22,500

Managing over $1 million of consumables

Food Lion/Bloom, Columbia & Scaggsville, MD May 2006 –

August 2010

Cashier and Inventory Clerk (Part Time)

Supervised inventory deliveries and performed stock rotation, Cashier / train new employees,

Resolve customer service issues, Manage wireless money transfers, Marketing displays and

promotions, Seasons audits, Acting Dairy Manager - Summer 2009

CompUSA, Columbia, MD December 2007 – January

2008

Floor Sales Representative (Part Time)

Received and sold liquidated merchandise, Conducted daily inventory and restocking,

Pricing/Cashier, Customer service, and Tech Support

Education and Professional Training

• Fencing Coach “Moniteur” 2006

• B. S. Economics, Minor in Business Administration 2011

Frostburg State University

Delta Sigma Pi 2008

Senn Delany training 2011

Lighthouse Sustainment (Quality Initiatives) 2011

Certified Six Sigma Manager (Yellow Belt) 2012

Operations C Certified (Federal & State UST/AST) 2012

Service Base Sales Certified 2013

Opaque Sales Training (Priceline / Hotwire customers) 2013

References

Available on request

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