Project Manager Customer Service

KAREEM KHULUSI

** ******* ****, ******* ***** Estates, CA 90274

Mobile: +1-424-***-****

*************@*******.***

SKILLS

Project Management (MS Project, Pivotal Tracker, TeamBox)

C++, Java, MySQL, HTML, CSS, JavaScript, PHP, Ruby, Python, and Oracle DBMS

Microsoft Applications (including Dynamics CRM & AX, SQL, Access, and Visio)

Business Process / Operations Improvement & Optimization

Business strategy and direction

Financial analysis (statement and balance sheet)

ERP / Supply Chain Management / Ecometry and SAP

ArcView Geographic Information System Mapping

IronCAD / AutoCAD

Lean, Six Sigma, and Quality Control

MATLAB & Minitab

ARENA Simulation Software

Adobe Creative Suite

PROFESSIONAL EXPERIENCE

ONSALE, INC. (SUBSIDIARY OF PCM, INC.)

PROJECT MANAGER FEB 2012 – PRESENT

One of a select group of individuals assigned to large complex engagements designing application architectures

and improving business processes for integration of OnSale systems with existing client systems.

Project member for the implementation and design of OnSale’s business processes and workflows.

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Developing business and sales strategies in order to improve the OnSale’s bottom line.

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Exploring new partnerships and acquisitions for OnSale in order to accelerate growth.

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Projects:

Microsoft Dynamics CRM Implementation – Used Pivotal Tracker to design and re-design

Microsoft Dynamics CRM for easier sales team and marketing team collaboration.

CyberSource Implementation – Took the lead on implementing OnSale’s payment gateway to

CyberSource credit card processing system.

CMS Implementation – Re-designed the OnSale CMS so that the CMS was convenient and easy to

use for graphic design, copywriting, and marketing personnel.

BUSINESS ANALYST MAY 2011 – FEB 2012

Demonstrated skills in gathering business requirements.

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Developed CRM Strategy and Roadmap vision, and oversaw number of OnSale Business Processes and

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managed a number of projects targeted at growing the business.

Managed a call-centre sales force and outside/field sales force that worked on developing partnerships

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with merchants.

Authored in house detailed project/deployment plans and schedules.

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Refined the automated flow of the automated phone system for the customer service department in

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order to ensure better customer service experience.

Lead numerous projects and consistently exceeded customer expectations.

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Designed the workflow of delivering the daily deal marketing emails using Lyris and Silverpop software.

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Researched information on competitors like Groupon and LivingSocial on a daily basis in order to

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adjust our business strategy according to that of the competition’s.

INTERNSHIPS

Alternative Energy Consultant - ASCO Sintering Co. (Energy Provider)

• Determined feasibility of three alternative energy projects –photo-voltaic, concentrated solar thermal,

and cogeneration.

• Projected return on investment for a photo-voltaic alternative energy project with SunPower Corp. as

contractor.

Brand Marketing Intern - PCM, Inc. (Electronics & IT Services Provider)

• Assisted in Social Media campaigns & created incentives for social media engagers.

• Expanded brand image both internally and externally by reaching out to employees and partners.

• Delivered mass email marketing campaigns.

EDUCATION

University of Southern California, Los Angeles

B.S. Industrial & Systems Engineering

CERTIFICATES

Certified Associate Project Manager In Progress

REFERENCES

Available upon request

Contact this candidate