Customer Service Manager
Resume:
JAMES JORDAN
HUTTO, TEXAS ***34
512-***-**** (Home)
512-***-**** (Cell)
abwrc0@r.postjobfree.com
Profile
Having numerous years of operational and supervisory experience in various high-stress positions. With the ability to multitask in fast-paced environments. My military experience included training in office administration; logistics operations, classroom instruction; equal opportunity adviser; HAZMAT specialist and supply manager. I am highly organized, a self-starter, with great people skills. Very energetic, personable, with solid interpersonal communication skills. Having the ability and desire to take initiative, with the ability to work both independently and as part of a team. Having the drive to be motivating, while using analytical and creative thinking skills to prioritize workloads, and manage time effectively. Always staying grounded to learning and listening to everyone. Proficient and knowledgeable in computer hardware and software applications. Commitment to high standards, and always commended for exceptional customer service.
Experience
Present
Goodwill Computer works
1015 Norwood Blvd.
Austin TX 78753
Warehouse Supervisor
Assist Manager in the overall management and operation of the computer store. Duties include but not limited to the improvement and management of the computer store's operations including dock operations, computer disassembly and recycling and training. Managing 3 dock workers and a host of community service representatives on a daily schedule. Opening and closing the computer store. Providing a clean and functional warehouse for incoming and outgoing donations. Insuring inventory for store is produced and maintained between $2400 and $5000 daily. Insuring 240,000 lbs of computer recycled material is sent to outside vendors per month. Providing great customer service and leadership to staff and customers.
May 2010-Feb 2011
Johnson Group
Austin TX 78728
Material Coordinator
Provide assistance to personnel in a clean room environment. Operate inventory software. Conduct inventories. Maintain a high standard of customer service. Account for hundreds of thousands of dollars in systems and materials.
Dec 2007–Nov-2009
Texas State Department of Human Health Services
4616 West Howard Lane
Austin TX 78728
Inventory Store and Supply Specialist II // Asset Manager
Perform complex, tasks, including stock and clerical work involving inventory control. Office clerical functions and warehouse work to include updating inventory databases, receiving, unloading and issuing of stock, equipment and other commodities; compiling and tabulating data; checking documents for accuracy; transporting documents and maintaining files. Communicating with customers and scheduling vendor services. Accounting for 6.2 million dollars, in high dollar assets. Creating inventory databases, establishing inventory processes and protocols for the department.
January 2006 - Dec 2007
Knolls Home Innovations Inc.
4417 Hudson Bend Road
Austin, TX 78734
Logistics and Warehouse Manger, Fleet and EBay Coordinator
Managed, 2 warehouses in different locations. Employed 2 Material handlers. I was responsible, for 3.2 million dollars of high end, Appliance inventory and Fireplace inventory. Coordinated, managed, and setup online internet E Bay store for company. Maintain internet monthly sales profit at $20.000. Conducted, scheduled and maintain database maintenance services for fleet. Setup fleet and service accounts with vendors. Conducted, shipping and receiving, using UPS database, and Freight Vendors Databases. Conduct, scheduled inventories and facility inspections.
January 2004-Dec-2005
Sail and Ski Inc.
Austin TX
Logistics Manager
Responsible, for receiving, inspecting all retail goods shipped in from vendors. Responsible, for inputting retail inventory into store database. Ship, inventory to other, Sail and Ski stores in Texas. Responsible for all warranty issues with vendors and communicated daily with customers on warranty issues. Maintain UPS, FedEx, Databases and Heavy Freight Databases. Input all receivable goods into PASS Database. Conduct daily inventories and transfer goods to other locations in TX. Coordinate and monitor all freight shipments coming in and going out. Organize and maintain a clean and clear receiving area for incoming and outgoing shipments.
August 2000- Dec-2003
Texas Department of Human Services
Austin TX
Warehouse Supervisor/Fleet Manager/Records Coordinator/Computer Assets Manager/United Postal Services Coordinator/Recycle Coordinator/Facilities Manager
Establish 100% accountability of 2.4 million dollars in warehouse assets. Passed all inspections in areas assigned; received high ratings during elevation periods. Establish training guidelines for records management. Support 53 offices located throughout Central Texas. Oversee scheduling of deliveries and office furniture moves plan, organize, coordinate, evaluate and monitor mail and supply center operations. Input data; oversee inventory; schedule deliveries and update information on 800+ leased computers in the region. Oversee contractors and vendors, Inspected and scheduled all work done on and in warehouse and training campus. Maintain and update regional fleet information on all warehouse and office vehicles.
September 1987 – July 2000
USA Army:
Nuclear, Biological, and Chemical Specialist/Logistics Supervisor/Equal Opportunity Advisor/Training Instructor
Train over 15,000 soldiers in chemical, biological and nuclear protection. Supervise a staff of 15 soldiers for three years. Maintain accountability of 7.2 million dollars in company equipment. Maintain and inspected millions of dollars of individual personal equipment. Recipient of numerous awards for job performance and supervisory skills.
Education
2012-2013 Goodwill leadership Program I and II
Associates of APPLIED SCIENCE DEGREE-Paralegal- Fall 2009
1990-1999 Primary and Secondary Supervisor Courses United States Army
1984-1987 Graphic Communications Art HS New York, New York
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