Customer Service Technician

Arthur L Johnson • **** Thouron Ave. FL. * • Philadelphia, PA 19150 • 215-***-**** •Cell Phone: 267-***-****

OBJECTIVE: Experienced automotive technician seeking a position in which to utilize skills and training in the

automotive market.

PROFESSIONAL EXPERIENCE

Jiffy Lube, Inc. – Philadelphia, PA 03/2012 – 01/2013

Courtesy/Hood Technician

• As a Hood Technician, replaced finder covers, checked tires and refilled fluids, such as oil, wiper, etc.

• Checked and verified order sheet on computer and made calls for Bays 1 thru 6 to lower bay technician.

• Changed light bulbs (tail lights, brakes), oil filters, air filters, and checked transmission fuel to complete

service.

• Answered questions by customers about services and cost.

Lincoln Technical Institute- Philadelphia, PA 06/2009 – 09/2011

Student – Automotive Technician

• Studied all facets of Automotive Repair.

Securitas Security Services- Philadelphia, PA 02/2008 – 11/2008

Security Officer

• Provided security and loss prevention at various sites such as K-Mart stores and Verizon installations sites

throughout the area.

Ellis Garage Doors – Philadelphia, PA 07/2006 – 06/2007

Warehouse Supervisor

• Managed warehouse (stocking and conducting inventory), answer telephones, take cash payments for

parts etc.

• Drove company vans to deliver and pickup stock and install garage doors throughout the city.

Allied Security – Philadelphia, PA 08/2003 – 12/2005

Security Officer

• Directed students at Community College to the appropriate areas by providing quality Customer Service.

Maintained campus safety by patrolling grounds, walkways.

• Doorways and investigating suspicious behavior. Trained new officers in accordance with company rules

and regulations.

MILITARY HISTORY

Army

Honorable Discharge

EDUCATION

LINCOLN TECHNICAL INSTITUTE 2011

Philadelphia, PA

Associates Degree

Major: Automotive Service Management / Minor: Automotive Repair

SKILLS AND ABILITIES

Additional Skills and Achievements

Skills include Inventory Control, Mig and Stick Welding, Construction, Basic Computer operation, and Security,

Able to work with little or no supervision, and enjoys working with others, or independently.

CERTIFICATIONS AND LICENSES

State Inspection Certified Mechanic issued by Philadelphia, PA

ASE Certified issued by U.S. EPA

ASE Certified in Refrigerant Recovery & Recycling.

Lead Based Paint Certificate Issued by National American Asbestos

Certified in handing lead based materials.

REFERENCES: Available Upon Request

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