Customer Service Administrative Assistant

Belen Tovar

**** ***** ****, **** ******, CA ****0

Cell 323-***-****

E-mail: *******@*****.***

Career Objective:

To pursue a career in an organization where I can utilize my skills and

knowledge for the advancement of the company.

Work History:

2010-2013

Marinello Schools of Beauty Whittier, CA

Default Prevention Specialist

Provides the highest level of service to all customers and other

departments to facilitate a team environment and ensures the students

receive the highest level of assistance and customer service, ensure the

department is in compliance with federal and state regulations in respect

to what options are open to students, conducts Exit Seminars at their

assigned campuses, conduct Workshops and Information Disbursement Campaigns

in order to improve life skills for all students and develop fresh and

innovative ways to improve student contact and assistance

2007-2010

International Career Development Center Huntington Park, CA

Financial Aid Advisor

Primary responsibilities include initial student interviews for financial

needs, financial planning for students, and packaging of students Financial

Aid files. Retain and monitor constant communication with students

regarding pending Financial Aid documents to ensure school receives funding

complete reports and process students' documentation while meeting

deadlines. Ensuring compliance with federal, state, and institutional

policies in evaluating and awarding applicants for federal assistance,

certifying loan applications, revising awards, re-packs, performing

verification, computing refund repayment calculations, and train new and

current department co-workers. Interact directly with loan departments,

Sallie Mae, Student Ed Fund and Bank of America.

2006-2007

TELACU Industries Commerce, CA

Administrative Assistant

Assisted scholarship department for a non-profit organization where I

ensured the department ran smoothly. Responsibilities included customer

service and all general office work such as filing, copying, faxing and

answering phone calls. Prepared, created and reviewed confidential

evaluation reports, letters, memorandums, and maintained personnel files on

a timely basis. Responsible of scheduling meetings, creating files for

students and following up with both students and parents regarding

scholarship requirements.

Education:

International Career Development Center Huntington Park, CA

Paralegal Diploma, 2008

Garfield High School Los Angeles, CA

General Education Diploma, 2004

Skills:

Developed interpersonal and communication skills, having dealt with a

diversity of professionals, clients, and staff members.

Highly Self-motivated; able to set effective priorities and implement

decisions to achieve immediate and long-term goals and meet operational

deadlines

Extensive exposure of various Computer Programs such as MS Word & Excel, MS

Outlook, PowerPoint, Access, Transcripts, and NLSDS.

Ten Key

Fluent in English and Spanish

References available upon request

Contact this candidate