Customer Service Quality Control

Joshua J. Dinya 216-***-****

**** ******* ******, *****, **** 44129 *******@*****.***

ACHIEVEMENTS:

Completed a 600-Hour Heating, Ventilating, Air Conditioning & Refrigeration Program

Eleven years of management experience

SKILLS:

Introduction to Construction & Reading Mechanical Maintenance

Maintenance CFC Refrigerant

Piping Practices (Measure, Cut and Recovery/Evacuation/Recharging

Thread) Service Practice

Electrical Controls Diagnosis Super Heat/Sub-Cooling Measurement

Customer Service Procedures Preventive Maintenance

CERTIFICATIONS:

CFC Universal Certification by the EPA (608) November 2012

National Center for Construction Education and Research Core Skill Curriculum

EXPERIENCE:

Vocational Guidance Services Cleveland, Ohio

Housekeeping Manager 2007 - 2011

Hire new and evaluate staff members,

Payroll

Conduct monthly safety meeting

Attend building management meetings

Inventory and quality control

Maintain yearly budget

Lakewood Hospital Lakewood, Ohio

Group Leader 2001 - 2007

Create schedules

Housekeeping maintenance

EDUCATION:

Polaris Career Center, 600-Hour Program Middleburg Hts., Ohio

Heating, Ventilating, Air Conditioning

& Refrigeration Program September 2012 - May 2013

Polaris Certificate of Achievement, Ohio Board of Regents May 2013

G.E.D. Parma, Ohio

Parma City Schools 2004

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