Customer Service Manager
Resume:
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Hallie J. Swerdlin
Chester, NJ 07930
**********@*****.***
Summary An accomplished business executive with vast experience in the
areas of Recruiting and Training, Human Resources, Sales and
Marketing, Finance and Accounting, Day-to-day business
operations, Customer Service and Conference and Event Planning.
Possess a New Jersey Property and Casualty License.
Experience Allstate - David Basile Agency 2012 to
present
Agency Manager/Business Development Manager
Acting as the Agency Manager successfully set-up a second agency
for the Agent Owner. Established the benefit package including
insurance, employee manuals and employee training. Recruited
and trained a customer service and sales team. Negotiated a new
location lease, coordinated and executed a full office move to
the new Kendall Park location. Planned, coordinated and hosted a
Grand Opening event. New responsibilities in business
development for both Agency locations including; relationship
management, marketing and sales.
Modulation Sciences, Inc., Somerset, NJ 2007 to 2012
President
. Changed the direction of the company by reinventing it from
an old "analog broadcasting equipment" image to that of a
solid, successful "digital broadcast equipment" company.
. Recruited and trained employees and retrained existing
employees to streamline processes and procedures.
. Managed all human resource responsibilities including
scheduling, payroll, insurance, and benefits
. Consistently showed a higher profit margin.
. Negotiated contracts with vendors.
. Developed and implemented improved customer service,
delivery and loyalty.
. Made all decisions relating to the day-to-day operation of
the company.
Swerdlin White, A Bank of New York Division, NY, NY
1999 to 2005
Vice President/Senior Consultant
. Developed, collaborated and implemented all operational
procedures during integration to the Bank.
. Established and maintained an aggressive advertising and
marketing campaign for financial service products
specifically designed for the non-profit community.
. Recruited, trained and managed a workforce of eighteen
professional, including operations, sales and
administrative staff.
. Established processes and procedures for offering
outstanding Customer Service.
Swerdlin White Huber, Ltd., Cedar Knolls, NJ 1995
to 2002
Founder/Vice President
. Founded firm and successfully created financial products
and processes targeted to the national non-profit market.
. Led effort to become a leading national provider, securing
relationships with Colleges and Universities, Hospitals and
Religious and Social Organizations.
. Instrumental in the successful effort to sell the business
as a value added service, to a fortune fifty company.
Prudential-Bach Securities, New York, NY 1982-
1995
Vice President/Senior Product Manager
. Created marketing and sales literature for public and
private placements (Tax Shelters).
. Assisted more than 2600 Account Executives in the sales of
Limited Partnerships to their high net worth clients.
. Traveled to offices to do presentations to Account
Executives and their clients ranging from 5 to 500.
Education Fairleigh Dickenson University
May 1980 BA Business Administration
Interests Volunteer Board Member for a 501(c)3 Non-Profit Organization
References Available on request
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