Customer Service Medical
Resume:
MILDRED BETHEA *** North *th Street
*************@*****.*** Wilmington, NC 28401
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SUMMARY
Highly organized and resourceful with extensive experience assisting high-
level management. Expertise managing top initiatives and critical
projects. Dedicated leader with a collaborative approach, excellent
judgment and proven strengths. Possess a professional attitude, ability to
meet deadlines, great customer service, reliable, enthusiastic, self-
directed, conscientious, strong interpersonal skills, tenacious, adapts
easily and a team player. Areas of competence include:
Communication Organizing Medical Terminology
Follow-up/Control Customer Service Training & Development
Problem Solving Management Research & Development
COMPUTER SKILLS: Microsoft Office and XP Professional, Outlook, Adobe,
Electronic Charting System (ECS), HPF, IBAX, Advantix, Tracer
PROFESSIONAL EXPERIENCE
TRINITY GROVE SKILLED NURSING FACILITY, Wilmington, NC 28412 2011- June,
2012
Electronic Medical Records Resident Expert, December 2011- June 2012
Administrative authority, responsibility, and accountability for the
medical records department and staff
. Organize, plan, make decisions regarding office practices and direct the
medical records department.
. Supervise unit/ward administrative assistants. Provide clinical software
training and support to staff.
. Assist in developing procedures to ensure resident records are properly
completed, coded, and signed.
. Maintain resident medical records in accordance with current federal/
state guidelines and in accordance with facility's established privacy
policy and procedures.
. Conduct periodic quality improvement audits. Audit electronic medical
records for occupancy status, code status, and physician orders.
. Compile and assemble data for department reports for review by staff and
committee members.
. Monitor frequency of physician visits. Notify physician when a visit is
due.
. Maintain record of and release of authorized information from
charts/records.
. Abstract information from medical records for ICD 9 coding.
. Assure completeness of applicable Medicare and Medicaid forms.
. Coordinate with proper personnel to obtain payment sources and entering
of information into medical records.
. Demonstrate highest discretion and personal commitment of loyalty and
confidentiality to privileged information.
. Serve as liaison between internal/external business associates to filter
and prioritize issues; diplomatically screen phone inquiries and disperse
to appropriate department head.
Medical Records Secretary - Electronic, May 2011- December 2011
Responsible for maintaining resident medical records and health information
systems.
. Retrieved manual and electronic resident records. Track records that are
signed out of department.
. Assumed responsibility for scheduling monthly, quarterly and annual
meeting. File and maintain the minutes.
. Upkeep of the Advanced Directives Book per census.
. Managed all communications including responding to correspondence;
handling telephone inquiries.
. Created, copied and faxed patient information for purposes of insurance
claims.
. Scanned documents into ECS, uploaded information into TRACER for creation
of an MRN.
. Tested changes in software. Assisted with hardware training, support and
maintenance.
. Conducted monthly equipment checks, replenishment of supplies and medical
forms.
. Relied on to back up Medical Records Director when necessary.
. Assisted with admission and discharge process. Maintain applicable
registries for admission/discharge
NEW HANOVER HEALTH NETWORK, Wilmington, NC 28401 2010 - 2011
Support Associate I
Retrieved in-patient discharge health information for prepping and scanning
into computer system.
WILMINGTON SURGCARE, Wilmington, NC 28401 2010 - 2011
Receptionist / Floater
Verified patient information, i.e., insurance, identification, registering
patients prior to procedures, obtaining co-payment if applicable, preparing
patient charts via printing of forms, labels. Answered incoming calls.
Monitored medical records/charts for signatures on operation reports.
Filing and document retrieval of records for scheduled procedures.
NEW HANOVER HEALTH NETWORK, Wilmington, NC 28401 1999 - 2009
Health Unit Coordinator (Cape Fear Campus)
Performed varied and diverse administrative and support services for
medical/surgical unit which required knowledge of office management systems
and procedures. Duties included a combination of answering multi-line
phone and computerized call bell system, transcribing doctor's orders,
maintaining patient's charts, data entry, and filing. Acted as liaison
between patients and staff.
EDUCATION
Associates in Applied Science, Health Information Technology
Pitt Community College, Greenville, North Carolina
General Studies
University of Illinois - Chicago, Illinois
OSHA, HIPAA, Abuse Prevention Program
ACCOMPLISHMENTS
RHIT Certification, May 2013
Lutheran Services of the Aging ECS Certification
MLK
Distinguished Citizen Award
Member of AHIMA
Chairperson, Driving for Change
Nominated YWCA Woman of Achievement
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