Customer Service Quality Control
Resume:
Linda A. Johnson, CCA
**********@***.***
Objective
To obtain a position in Health Information Management leading to a lasting work relationship, utilizing my organizational,
communication, and interpersonal skills
Professional Experience
AXA Assistance USA – Chicago, IL Mar 2013 – Apr 2013
Coding Specialist
Consistently and accurately code International out-patient BCBS claims, ensuring coding data integrity using correct coding
initiatives.
Advocate Illinois Masonic Medical Center – Chicago, IL Oct 2012 – Mar 2013
Unit Concierge
Proficient Unit Concierge and a member of the patient care team in the Oncology Department
Facilitate unit operations through direct support and customer service to patients and their family/visitors, the nursing/clinical
staff and physicians ensuring efficient and timely flow of work and information
Metro South Medical Center – Blue Island IL Jun 2010 – Mar 2012
Patient Support Associate
Registered patients for radiology tests, verified insurance, contact doctor offices to follow up for exams presented with errors,
faxed reports to doctor offices, call patients to verify appointments
Ensured that the appropriate ICD-9 and CPT, and HCPCS codes are documented for patient procedures
Updated 60 or more accounts a day
Perform release of information functions including entering requests, obtaining and/or attaching appropriate reports and follow-
up with vendor as needed
Outpatient distributed scanning functions including importing, quality control, and validation of scanned reports in the
Radiology Department. Fulfill routine file clerk maintenance functions as needed
Liaison between the Radiologists and emergency room providing burned compact discs, patients x-rays copies and contact
hospital specialist pertaining to cases
US Census Bureau – Matteson, IL Feb 2010 – Jun 2010
Crew Leader Assistant
Worked in cooperation with Crew Leader, supervising 20-25 Enumerators engaged in field data collection
Conducted effective group training sessions; to gain residents trust to identify members living at resident
Submitted daily reports of Enumerator's activities and strategies for field improvement
Motivated Enumerator Representatives to connect with customers; increased number of homes enumerated by 50%
Arise Virtual Solutions – Miramar, FL June 2007 – Dec 2009
Customer Service
Operated a home based customer service inbound call center; analyzing, sales, and solving problems producing productive decisions
Motivated customer by establishing a good rapport and addressing consumer problems, sales up 20% by second quarter
Strong interpersonal and negotiation communication skills
Ford Stamping Plant – Chicago Heights, IL Mar 1994 – Jan 2007
Quality Control Inspector
Operated diagnostic programs to resolve issues, studying metals for discrepancies
Developed, organized, and prioritized time management and follow ups to ensure quality of production Completed and
supported assimilation program for new hires
EDUCATION
Colorado Tech University – Colorado Springs, CO
Associate of Science w/Honors
Medical Billing and Coding
Certified Coding Associate (CCA)
Linda A. Johnson, CCA
**********@***.***
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