Technician Customer Service
Resume:
Scott A. Like
Byron, MI *****
********@*****.***
OBJECTIVE
Professional Technician, ASE Master Certified, over 26 years GM, Ford, Chrysler, auto and
truck experience, 10 years GM Technical assistance experience, 2 years technical writing
experience.
SUMMARY OF QUALIFICATIONS
ASE Master technician Project Management Experience Allison transmission operating
systems diagnosis and repair. Excellent customer relation, and communication skills. Willing
and able to work with warranty, parts, dispatching programs and systems.
EXPERIENCE
Technician
Brighton Chevrolet Inc., Brighton, MI
09/2012 to 03/2013
Primary responsibilities include: Diagnosis and repair Transmissions, Drive ability, Electrical,
and Heavy diagnosis and repair. Front ends brakes, A/C. Assist with all shop concerns as
required.
Master Technician
Applegate Chevrolet, Flint, MI
02/2011 to 07/2011
Received GM Training. Primary responsibilities include: Professional Master Technician,
Diagnosis and repair Transmissions, Drive ability, Electrical, and Heavy diagnosis and repair.
Front ends brakes, A/C. Perform any other type of work per Service Manager Request. Assist
with all shop concerns as required.
Technical Writer
Partech Inc., Lake Orion, MI
08/2010 to 02/2011
Write, correct and format Automotive and Heavy Truck Service Manual information. Perform
mechanical Service manual procedure verification. Perform data entry using Microsoft Word
and Excel. Provide training set up materials, and Power Point presentation.
ASE and State Certified Technician
•
Excellent writing and communication skills
•
Proficient Computer skills, Microsoft Office, Word, Excel, Epic Editor
•
Ability to lead and train others.
•
State certified in Heavy truck repair. Exceptional knowledge of Diesel engines.
•
Drivability Transmission Technician
Applegate Chevrolet, Flint, MI
04/2010 to 07/2010
Diagnose and repair Drivability and transmission concerns.
GM technical Consultant
Minacs Group USA INC., Farmington Hills, MI
05/1999 to 10/2008
GM technical assistance call center customer service representative. Responsibilities: Receive
calls from dealer technicians and assist with product problem diagnosis and repair. Create new
cases in the database or update existing information to track diagnostic steps. Provide
technician information data and direction as required to correct the vehicle condition on the first
visit. Perform follow up on existing cases and close cases. Proficient in MS Word, Excel,
PageMaker, PC operating systems, and GM Warranty Systems. Project management
experience, automotive electrical, Driveability, transmission and diagnostic experience. I
received several Top Gun awards for meeting quality and Service level. I was involved with the
start up and project management of the Powertrain Contact Center. Provided training in call
structure, diagnostic repair/installation to Powertrain contact center consultants. Assist retail
installers with installation concerns involving GM Powertrain and Performance Parts
components purchased through a GM dealer. Assist with processing warranty claims and
payments to retail installers.
Transmission Drivability Tech
Mel Farr Ford, Grand Blanc, MI
01/1994 to 03/1999
Perform Drivability and transmission diagnostics and repairs. Received Ford factory training
and certifications.
Drivability Tech
Lasco Ford Chrysler, Fenton, MI
03/1990 to 01/1994
Technician perform drivability front end and transmission repairs on Ford Chrysler vehicles.
Ford Chrysler Training and certifications
Drivability Tech
Vic Canever Chevrolet, Fenton, MI
05/1988 to 02/1990
Technician, drivability and light line then transmissions. Received GM training
CERTIFICATES & LICENSES
GM Certified, GM, MI
ASE Master Tech, ASE, MI
Ford Certified, Ford, MI
Chrysler Certified, Chrysler, MI
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