Project Management
Resume:
ANDR A L. JUDIE
Round Rock, Texas 78681
******.*.*****@*****.***
http://www.linkedin.com/in/andreajudie
PROFESSIONAL PROFILE
Energetic and customer focused management professional with 16 years of
progressive leadership, consulting, and vendor management experience.
Core competencies include:
* Effectively communicating across all organizational levels, building
strong business partnerships.
* Outstanding presentation skills with experience presenting for entry, mid-
level, senior, and executive management.
* Excellent analytical skills and business acumen with proven ability to
think strategically, influencing positive organizational change.
* Leading diverse cross-functional project teams to achieve favorable
results for clients and company.
* Vendor and contract management, leveraging indirect reports to achieve
results.
* Keen ability to identify process gaps and propose solutions that lead to
improved efficiency and cost-savings.
Communication - Persuasive communicator, polished presenter and effective
negotiator, able to develop positive relationships with peers, customers
and staff at all organizational levels.
Project Management - Experience leading virtual project teams, with a track
record of on-time project completion, fostering positive business
partnerships.
Consulting - Highly developed negotiation skills and a dynamic thinker,
with the ability to quickly identify process gaps and present clients with
creative solutions.
Management - Decisive and diplomatic leader with experience recruiting,
interviewing and hiring talent, managing direct and indirect reports.
EDUCATION
M.A. Organizational Management - Ashford University, Clinton, Iowa
2011
B.A. Business Administration, Project Management - Ashford University,
Clinton Iowa 2010
SOFTWARE EXPERIENCE
Project Management specific software programs including SharePoint, MS
Project, and HP PPM
MS Windows 8, 7, Vista and XP operating systems; Apple Safari OS
MS Office Suites 2000, 2003 and 2007, including MS Excel (pivot tables,
charts, graphs, etc.) and Access (database structuring, report creation,
etc.), MS PowerPoint, Outlook, Lotus Notes, Visio and FrontPage Adobe
Photoshop, Illustrator and Acrobat
Virtual meeting programs (WebEx and Go-to-Meeting)
StaffTrack.Net, Fieldglass, Merchants Integrity, PRO, Siebel 6.0, Siebel
Analytics, Qfinity, and NICE 6.0
Call Center specific phone applications (Lucent CenterVUE and Avaya CMS)
Working knowledge of HTML and Dreamweaver Web Building software program
CAREER EXPERIENCE
StaffManagement SMX - Chicago, Illinois (virtual commuter)
Manager-New Business Development
2012 - 2013
Manage the entire client engagement process from post sale to operational
readiness including all aspects of the client solution (IT, HR, Finance,
Marketing and overall strategy deployment).
-Lead cross-functional project teams.
-Partner with vendor IT companies to develop customized solution for
StaffManagement clients.
-Facilitate training via WebEx or PowerPoint presentations.
SEARS HOLDINGS CORPORATION - Round Rock, Texas
Team Manager
2011 - 2012
Manage staff of in office contact center agents. Provide ongoing training
and development for direct reports, delivering one on one performance
reviews weekly and monthly.
-Reduced associate absenteeism by 30% through aggressive performance
management and recognition programs.
-Reduced associate idle time to less than 6%, improving production, SLAs
and overall customer experience.
AFFILIATED COMPUTER SERVICES, INC. - Austin, Texas
Operations Business Analyst
2010
Manage implementation of projects requested by Texas Health and Human
Services Commission. Serve as liaison between Texas HHSC and ACS, for
complex and cross-functional projects.
-Manage indirect reports (exempt and non-exempt level staff), acquiring
deliverables on-time, and ensuring successful project completion.
-Gather and align HHSC and ACS stakeholder project requirements.
AFFILIATED COMPUTER SERVICES, INC. - Austin, Texas
Contact Center Supervisor
2009 - 2010
Manage a staff of in office and remote contact center agents. Identify and
propose innovative solutions to process gaps improving service center
operations.
-Implemented Peer-to-Peer Mentor program, creating a new position (Team
Coach) implemented in 2013
-Improved team schedule adherence from 15% to 85% compliance, reducing
customer wait time.
AEROTEK - Austin, Texas
VMO Quality Consultant
2007 - 2008
Manage third party audit team, contracted for General Motors Corporation
contact center. Compile and analyze trend data gathered from GM mid-level
managers, reporting areas of noncompliance to GM executive management in
Detroit, Michigan via monthly conference calls.
-Lead project improvement efforts across 5 global facilities to align
Transaction Monitoring Consultant Team and IBM Quality Management team.
-Translate needs of mid-level managers into targeted goals for indirect
reports.
FARMERS INSURANCE GROUP - Overland Park, Kansas
Quality Methods Consultant
2004 - 2007
Facilitate training initiatives on process improvement methodologies for
mid-level management and front-line associates.
-Identified and documented all workflows and processes, as part of project
team.
-Created standardized documentation system based upon ISO 9001:2000
guidelines.
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