Customer Service Manager

Jean Lucas

*** ***** **, ******** ****, Texas *6522

254-***-****

****.******.*****@*****.***

OBJECTIVE: Seeking a position in the Oil Rig industry.

SUMMARY OF QUALIFICATIONS

. Leadership . Security . Professionalism

. Management . Integrity . Compassion

. Bilingual . Respect . Mentally toughness

English/Creole . Operations . Physical Fit

. Work well with others . Ability to follow direction . Fairness

. Able to make difficult decisions in stressful situations

EXPERIENCE

Security

• Ensuring the safety of personnel while conducting over 100 missions in hostile

environment.

• Supervision for over $100 million of highly sensitive equipment resulting in zero loss.

Management

• Promoted to Team Lead after only three months in position to support and train new staff..

• Handled cash, check, personal credit, and automatic debit card transactions with 100% accuracy.

• Accountable for handling customer account inquiries, accurately providing information to

ensure resolution of product/service complaints and ensure customer satisfaction.

• Brought greater levels of health to 20 plus clients weekly through one-on-one customized

personal training.

Jean Lucas

307 Creek St, Copperas Cove, Texas 76522

254-***-****

****.******.*****@*****.***

EMPLOYMENT HISTORY

• 2010-Present Track Vehicle Mechanic U.S Army

• 2009-2010 Personal Trainer/Assistant manager Custom Built Sunrise, FL.

• 2008-2009 Attended Community College

• 2005-2008 Personal Trainer Bally Total Fitness, Davie, FL.

• 2001-2005 Customer Service Technion Communication, Tamarac, FL.

EDUCATION

University of Phoenix, Online

• Degree - BS in Criminal Justice Admin/Institutional Health care- still attending

• 30 college credits

• 3.59 GPA

City College, Fort Lauderdale, Florida

• General education

• 28 college credits

• 3.0 GPA

Stranahan High School, Fort Lauderdale, Florida Graduated: 1998

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