Customer Service Manager

Baha’a O. AlBadawi

Mobile: 954-***-**** / Email: ************@*****.***

Education:

Bachelors Degree in Law 2004-2008

University of Jordan GPA: 3.0/4.0

Amman, Jordan

• Scored 67%

• Ranked the 210th among law students on national level

• Obtained a B.A. Degree in Law.

• Passed the qualifying exam, scored: 67%, ranked the 210th among the Law

students on the kingdom level.

High School Diploma: Concentration- Commercial Stream 2000-2003

Amman, Jordan

• Top 30% of class

Languages:

English: Fluent

Arabic: Fluent

Spanish: Conversational

Relevant Training:

• 2007: Customer Service Training, USA

• 2007: How you can improve your business, USA

• 2008: French Language Certificate University of Jordan

• 2008: Spanish Language certificate University of Jordan

• 2011: Anti-money laundering protection Training, USA

• 2012: Anti-money laundering protection Training-new regulations, USA

Professional Experience:

01/2009-Current. Position: Free-lance Arabic Tutor, Translator,

Arabic Linguistic

INDEPENDENT LANGUAGE TUTORING, TRANSLATION SERVICE

(LINGUISTIC)

• Provide a legal documents translation for some lawyers and represent some clients at

the immigration court and office as an Arabic - English, English -Arabic interpreter.

• Taught individuals looking to expand their language skills for professional and

personal use

• Students have been able to utilize their new language skills successfully

03/2009-11/2011 Position: Registered Attorney of Law Jordan

BAR ASSOCIATION OF JORDAN Amman, Jordan

• Offered legal consultations for individuals in Jordan and USA

• Assisted in criminal, civil, labor and company cases

• Assisted with administrative office work

06/2010- Current Position: Business Owner

OWNING AND RUNNING CERTAIN BUSINESSES:

CORN CORNER Hollywood, FL

• Created, ran and managed food stand in high traffic, tourist area

• Increased sales significantly over a short period of time

• Sold business after establishing good reputation for double its initial investment

SUNOCO GAS STATION Hallandale Beach, FL

• Managed, organized and reinvented a failing gas station

• Managed payroll of employees

• Provided money service: Check cashing

• Sought resolution to customer complaints

• Increased sales and in-store traffic

OLA’S CHECK CASHING STORE Ft. Lauderdale, FL

• Managed a very high-traffic money service store

• Sought resolution to customer complaints

• Successfully promoted store and increased in-store traffic

2007-2008 CULTURE EXCHANGE -SUMMER STUDENTS PROGRAM-

Position: Customer Service Manager

Utah, USA

ALPINE STORE USA

• Part of study abroad program on behalf of the University of Jordan

• Successfully promoted company and events

• Led team responsible for the sales of Nissan cars

2007-2008 CULTURE EXCHANGE -SUMMER STUDENTS PROGRAM-

Position: Supervisor

Utah, USA

BULLFROG JUNCTION USA

• Part of study abroad program on behalf of the University of Jordan

• Managed employees

• Sought resolution to customer complaints

• Responsible for managing transactions

2004-2009 Position: Operations Manager

ARAM AND HAGOP FRANCHISING AND TRADING CO:

CINNZEO BAKERIES AND CAFÉ (CANADIAN FRANCHISE)

Amman, Jordan

• Managed numerous Cinnzeo stores located in high-traffic malls around Amman

• Managed and supervised over 20 employees

• Significantly increased sales

• Attained highest selling stores in region

• Travel to others countries for training purposes and yearly marketing plans.

2004-2008 Position: Regional Manager

AL-RIFAI ROASTERY (LEBANESE FRANCHISE)

Amman, Jordan

• Managed several stores around the Amman area

• Responsible for hiring and firing

• Managed employee pay-rolls

• Sought resolution to customer complaints

• Managed best selling store in city

2004-2009 Position: Part-Time Event Manager

NISSAN AUTO COMPANY

• Promoted events and recruited individuals, salesmen, and security personnel for

Nissan company events

• Achieved highest sales and exceeded financial goal within a work day

• Managed the event area and personnel

• Managed daily sales and paperwork

Additional Skills:

Excellent Computer Skills (Windows, Internet and Microsoft Excel, Word, Office and Power

Point), Quick Typing Speed, Excellent Organizational Skills, Outstanding leadership skills,

Passionate and Hard-worker, Good public speaking, Respectful and team-work oriented,

Punctual and ambitious, Quick learner, Creative

References:

Silvia Barbera Professional

-

Title: President of El Espanol Travel

Email: ****************@*******.***

Phone: 305-***-****

Ibrahim Ghantous Professional

-

Title: Attorney

Number: 305-***-****

Sandra Quincoses Personal

-

Title: Part-Time University Instructor

Email: ***********@*****.***

Phone: 305-***-****

Contact this candidate