Customer Service Office
Resume:
Eve M Zimmerle
Cathedral City, CA *****
Summary
Provide administrative assistance to CEO/Executive Management/Staff. The extensive
experience and skills set I have acquired working within the federal government aerospace
community has given me a foundation that fundamentally applies to the demanding and
professional needs of providing exemplary support throughout various industries.
Work History:
McCallum Theatre
Palm Desert, CA
10/2012 – 01/2013
Part-time, seasonal position, working at the Box Office. Answer heavy phone calls and provide
customer service, i.e., show times, show info, purchasing of seats. Provide friendly face to face
customer service at the Box Office, giving customers their will call tickets and move the will call
line as quickly as possible.
Massage Envy Spa
Palm Desert, CA
9/2012 – 01/ 2013
Administrative support to the President/Owner, HR Assistant and three Clinic Administrator’s.
Provide purchasing of supplies, distribution and responsible for receipts and billing. Collect and
screen mail from three clinics (Palm Springs, Palm Desert, La Quinta), distribute accordingly
and take action. Responsible for event planning, participating in weekly manager’s meeting,
record action items, provide weekly agenda, review monthly insurance benefit reports, make
corrections as necessary, ensure employee contributions and personal data are updated, establish
vendor rapport, as well as research vendor services and cost estimates, establish vendor credit
and billing. POC for clinic ad hoc needs.
Jet Propulsion Laboratory (NASA)
Pasadena, CA
Career: 1988 - 2010
Positions Held: Group Secretary, Sr. Support Secretary, Program Secretary, Sr. Executive
Support to the Directorate Assistant Deputy and Director, Office Coordinator, Section Secretary
Experience
Assist with managing and organizing executive leadership teams, assist other executives and
staff on a full time or as needed basis with office continuity. Manage multiple complex
electronic scheduling of appointments and travel schedules. Utilize best business practices to
select effective flights options, ordering supplies and selection of meeting/conference venues.
Follow through on billing, shipping and expense reporting.
Able to make solid office judgments to accommodate office needs and maintain continuity in
management absence. Prioritize office tasks, electronic calendars/appointments, and supervision
of timekeeping practices. Effectively provide point of contact duties by providing project
information, delegation as appropriate to keep office on task, respond to office inquiries,
including, but not limited to, staff, vendors, maintenance as necessary. Maintain open
communication abilities to provide updates to daily schedule, or communicate urgent business
needs.
Manage correspondence, including reviewing all email and mail, highlighting action items,
attaching pertinent files or transmittals for review and action, responding to action items. Draft
general correspondence, memos utilizing office signature protocol.
Assist executive/staff with speaking engagements, including logistics, creation of PowerPoint
presentations and speaking points. Coordinate materials needed by other management staff by
establishing deadlines, importing materials into Power Point, prepare delegate packets and
uploading materials in electronic library, prepare agendas, meeting minutes and capture action
items. Providing attendee hand out materials; meeting registration/attendance duties; establish
professional leadership with venue event coordinator, selection of menu, additional break out
rooms, as necessary, establish best rates for hotel room blocks for attendees, as needed. Also,
lead day to day functions for in-house event and meeting planning including, but not limited to,
reserving space, catering, invitations, RSVPs, decoration, room setup, agenda coordination,
minutes and meeting facilitation.
Responsible purchaser of office supplies, keeping office equipment/software updated. Ensure
proper processing of invoices, credit card reconciliations and other budgetary documents.
Manage and prioritize multiple projects simultaneously for all staff. Able to lead other clerical
staff, oversee workload, timekeeping practices, delegate ad hoc duties, as needed. Prepare on-
boarding procedures for new hires, create personnel files, provide direct input to clerical staff
annual reviews, suggest corrections and implement procedures.
Knowledge/Skills/Abilities
Twenty-two years of increasingly complex tasks and duties resulting in career advancement,
recipient of many Certifications of Achievement and Appreciation, including Bonus Awards.
Demonstrate ability to accurately and efficiently perform administrative duties of a highly
responsible and confidential nature
Advanced skill level with Microsoft Office including Outlook, Word, PowerPoint, and Excel.
Typing skills of 65 wpm
Excellent communications, interpersonal and telephone skills.
Ability to handle priorities and challenging phone calls and emails with courtesy and
professionalism
Demonstrated ability to interact and work with all levels of employees, officials, customers and
external contacts
Excellent written communication skills including proofreading with the ability to prepare
correspondence using appropriate grammar, spelling and punctuation
Ability to recognize and work with confidential information in a professional manner, including
sensitive customer, vendor and personnel situations
Ability to organize, prioritize, and coordinate work effectively
Demonstrated political savvy and the ability to maintain composure and clarity of thought and
purpose when confronted with highly stressful situations
Ability to work independently, take direction and provide direction to others
Professional and personal references available upon request
Contact this candidate