Administrative Assistant Customer Service
Resume:
Shirley Mason
Pontiac MI *****
abwoyo@r.postjobfree.com
Employment History
City of Pontiac, Pontiac Police Dept.
**/**** – 03/2011 Youth Development Specialist/Administrative Assistant
Alarm registrations for entire city, enter daily alarms that officers responded to, invoice monthly according to the City Ordinance, create monthly
reports. Pull 911 tapes off Voice Recorder and in car video’s off the Vision Hawk system for Detectives, Prosecutors and also FOIA’s. Also internal
Camera System. Assistant to Sgt. in the training department, assist with training for Officers & Dispatchers, responsible for all Internships, any
special programs such as Retiring, National Night Out, Bikes to local elementary & Jr. High Schools at Christmas time yearly in conjunction with
Truck & Bus. Oakland County 9-1-1 PSAP Coordinator for Department, attend quarterly meetings regarding dispatch & clemis, such as training, and
current updates for trainings & certifications of dispatchers & officer’s and also yearly 911 report. Responsible for all supplies to Department from
uniforms to paper clips.
City of Pontiac, City Hall
06/1997 – 06/2000 Acting Contract Compliance Officer/Administrative Assistant
Responsible for monitoring Local & Federal Projects, preparing and attending pre-bid meetings, bid openings, pre construction meetings, met with
contractors regarding wage decisions and certified payrolls, check certified payrolls, citing codes of regulations pertaining to wages, retrieve
restitution if needed, prepare Federal Labor Standard Enforcement Report if needed. Compliance of Subcontractors and Suppliers in accordance
with the Affirmative Action plan in the City of Pontiac’s Ordinance. such as identifying and keeping a bank of skilled and qualified applicants.
Helped with Implementing, the City of Pontiac & Oakland Schools Summer Youth Program. Identified and placed all eligible youth in City
Departments to learn job skills during summertime.
Oakland Livingston Legal Aid, Pontiac MI
02/1992 – 06/1997 Legal Assistant/Secretary/Purchaser
Perform responsible clerical and secretarial work requiring knowledge of Society’s Rules and Regulations. Compose and type pleadings, briefs and
legal correspondence, kept tickler records of the Attorneys court appointments and filing deadlines. Purchase all office supplies, correspondence
with vendors and responsible for office accounts payable.
Education, Certifications and Licenses
Paralegal, Michigan Paralegal Institute, MI
Phlebotomy, Waterford Continuing Education, MI
Real Estate, Future Technologies Inc, MI
Interpersonal Communications with Friend, Macnlow Associates, MI
Skills and Abilities
• Excellent interpersonal communication skills, multi task skills, advanced communication skills-public speaking training,
community relations training, proficient in the use of Microsoft Office Software, recruited, interviewed, hired, trained and
supervised summer youth and interns.
• Ability to multitask, team player, call center experienced and an outstanding customer service track record,Call Center - Tech Support - Youth Development Specialist/Administrative Assistant
• Strong problem solving/troubleshooting skills and provided base level IT supports to company personnel, Experienced in:Windows; XP, Vista and 7, Microsoft Office (Excel, PowerPoint, Outlook), Outlook. Experienced in a phone based remote role,e-support, e-chat, or similar. Knowledgeable in call routing and case management processes as well as case logging systems
and obligation systems.
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