Sales Manager

Gail D. Holman . Tucson, AZ . 520-***-**** . ********@*****.***

Business Operations / Administration Manager

Visionary and strategic thinker with proven track record for growing

operations in challenging economic environments - with competency across

broad functions: Sales, Operations, Accounting,

Human Resources, and Purchasing - within the High Tech Manufacturing space.

KEY BENEFITS AND ADVANTAGES

Resourceful, collaborative, confident leader and efficient administrator

with deep experience working in manufacturing environments. Commitment to

driving strong business performance, process improvement and best practices

to REDUCE COSTS, IMPROVE QUALITY, and STRENGTHEN COMPETITIVE POSITIONING.

Particular expertise in ESTABLISHING STRONG INDUSTRY CONTACTS to maintain a

keen awareness of major trends within the marketplace. Ability to

INTERPRET and NEGOTIATE COMPLEX MULTI-MILLION DOLLAR CONTRACTS, including

knowledge of FAR and DFAR.

Experience, Key Contributions and Performance Milestones

1

2 FOCUS, LLC, Tucson, AZ - 2012 - 2013

Firm provides interim management and consulting services in diverse market

segments.

Management Consultant

Dynamic and challenging customer facing role, leveraging wide ranging

experience across manufacturing, business operations, sales and marketing,

materials management, and procurement for clients across broad business

environments. Focus on improving productivity and quality, identifying and

eliminating the root cause of problems, optimizing overall performance and

measuring results.

3 PHYSICS, MATERIALS AND APPLIED MATHEMATICS, Tucson, AZ - 2012

Research and manufacturing firm, supporting National Defense, environmental

imaging, monitoring and exploration.

4

5 Business Manager (contract)

Led administrative operations of the company, including Cost Accounting,

General Accounting (A/R, A/P, Payroll), Purchasing, quarterly and annual

income tax reporting, bank and credit card reconciliations, expense

reimbursements, and budgets. Additionally, served as Contract

Administrator for all contracts (valued from $500K-$1.5M), involving direct

interface and negotiation with DoD, DoE, Air Force, the Navy, and NASA.

. Established Effective Administrative Policies and Practices. Streamlined

budgeting process, enabling presentation and approval to key

stakeholders, months ahead of predecessor, enabling timely and fluid

contract negotiation.

6

7 PERFECTION INDUSTRIAL FINISHING, Tucson, AZ - 2009 to 2012

A leading metal finishing company, servicing the defense, aerospace,

industrial and commercial fields.

8

9 Business Manager: Quality, Sales and Marketing

Highly visible, multi-faceted role (i.) bringing the organization forward

to drive and embed a Quality culture, including achieving ISO/AS9100 and

NADCAP Certifications; (ii.) establishing a strong sales and marketing

foundation h; (iii.) direct responsibility for A/R, A/P, capital leases,

new funding, investment capital, budgets, and forecasting.

. Built a Responsive Quality Framework. Championed a Quality plan,

including assembling and leading an employee volunteer-based 5S team for

factory clean-up and audit preparation.

. Enlisted 100% personnel participation, by empowering and instilling an

"ownership" culture and introducing employee recognition / incentive

programs.

. Served as Quality Manager. Wrote grant to Pima County and was awarded

$30K, critical in moving forward with the Quality Audit. As part of the

grant, served as Adjunct Professor at Pima Community college, instructing

on 5S, Lean Manufacturing, Kaizen Principles, ISO/AS9100 and NADCAP

through Pima County One Stop.

. Attained ISO/AS9100 and NADCAP Certification. Leveraged strong

background in Quality, proactive management and communications to prepare

for and pass audit the first time. Positioned the business as a premier

metal finishing company, ultimately leading to capture of major contracts

with BE Aerospace and Raytheon.

. Delivered Significant Business Growth. Applied understanding of

competitive dynamics in the field, identifying new opportunities and

developing business strategies that generated significant results,

cultivating and developing numerous new clients and doubling revenues.

. Established Best Practices Operations Infrastructure. Improved

processes, customer focus and operational performance by: (i.) networking

within the local community to increase company's visibility, resulting in

identification of $200K in low interest funding; (ii.) strengthening

relationships and communication flow with entire customer base; (iii.)

participating in Trade Shows to optimize market presence; (iii.),

automating payroll and accounting; (iv.) researching / selecting new shop

floor control operations software, enabling more efficient bar code

tracking.

FOCUS CONSULTING LLC, Tucson, AZ - 1997 to 2009

Firm provides interim management and consulting services in diverse market

segments.

Management Consultant

Dynamic and challenging customer facing role, leveraging wide ranging

experience across manufacturing, business operations, sales and marketing,

materials management, and procurement for clients across broad business

environments. Focus on improving productivity and quality, identifying and

eliminating the root cause of problems, optimizing overall performance and

measuring results.

Key Projects (additional project details provided upon request):

. Served as Controller for Leading Manufacturer of Home Automation Design

Products. Simplified and standardized processes across the organization,

improving internal controls and operational procedures. Recovered over

$100K in misappropriated funds and overpayments, in first 30 days.

Streamlined accounting process, implementing and training employees on

new software package that integrated manufacturing, purchasing, and

shipping.

. Served as Sales Manager for a Semiconductor Plating Company. Developed

and grew professional relationships within the local business community,

regulatory agencies and key customers, identifying over $28M of business

opportunities in the Austin, TX vicinity. Successfully achieved AS9100

certification, enhancing corporate image and market presence, and

cultivating key client relationships with Motorola and Bell Helicopter.

. Served in Executive and Sales Management roles for the largest Non-Profit

Bicycling Association in America. Acted as Ambassador for the

organization, developing and delivering responsive and proactive

messaging for public affairs initiatives to maintain the brand voice.

Demonstrated the ability to support vision and mission through effective

presentation of sponsorship packages, including representing the

President at Walt Disney Marathon Seminar, and other key meetings.

10 MINT CORPORATION, Tucson, AZ - 1988 to 1996

High quality electronic and electromechanical printed circuit board

assembly contract manufacturing firm.

11

12 Sales Management / Materials Management / Procurement

Co-founded and operated a $50M contract manufacturing enterprise, initially

serving as Corporate Secretary / Administrator, and later, managing

Marketing, Sales and Advertising, with hands-on participation in all

aspects of manufacturing operations: quoting, production scheduling,

inventory control, purchasing, quality assurance, and fine pitch surface

mount assembly.

. Achieved Performance Excellence. Provided disciplined operational

controls and procedures to ensure financial strength and operating

efficiency during a time of rapid change, including: (i.) creation of a

comprehensive employee manual; (ii.) streamlining purchasing, customer

service and sales processes; (iii.) establishment of customer-driven

material and product tracking system Demonstrated passion and confidence

in problem solving, a systematic and disciplined approach to process

improvement, and the ability to provide inspirational leadership.

. Developed Breakthrough Customer Relationships. Launched an aggressive

strategy to expand market footprint and revenues, consistently surpassing

sales goals. Identified lucrative niche market, penetrating and

negotiating contracts with key clients such as Alcatel Network Systems,

Compaq, Eastman Kodak, AT&T, and Nintendo. Took ownership of account

satisfaction, nurturing mutually beneficial relationships by engaging in

regular communications, conflict resolution, and compliance on

deliverables - making things happen - even when they seemed impossible.

. Optimized Sales Team Success. Transformed sales methodology through

design and execution of best practices account management and customer

service framework. Recruited and developed a performance-driven

manufacturer's rep team, fostering a "customer first" philosophy and a

culture committed to results. Acted as coach and mentor to key team

leaders, enabling them to operate effectively within a demanding and ever-

changing business environment.

Education Liberal Arts and Business and Public Administration, University

of Arizona

1

Contact this candidate