Manager Quality
Resume:
Amy M. Toups
*** ********* **, ******* *****, OH 43935
Email: ********@*****.***
OBJECTIVE
To obtain a mid-management position that utilizes my education and experience to fulfill
both myself and the need of the company for which I am employed.
SUMMARY OF QUALIFICATIONS
I am a result-oriented, high-energy, hands-on professional, with a successful 12 year
record of accomplishments in quality assurance, safety, internal auditing, and training in
multiple manufacturing environments. My experience in lean manufacturing, FIFO, just-
in-time production, training, and focus of providing the customer with the highest quality
of product is an addition to my successful background. I am fully knowledgeable of
ISO9000, TS16949, and OSHA methodology and regulations.
Major strengths include strong leadership, excellent communication skills, competent,
strong team player, attention to detail, dutiful respect for compliance in all regulated
environments, as well as supervisory skills including, hiring, termination, scheduling,
training, and other administrative tasks. Thorough knowledge of current quality and
manufacturing practices, and a clear vision to accomplish company goals. Computer and
Internet literate.
PROFESSIONAL ACCOMPLISHMENTS
Successfully developed and wrote two company quality manuals to QS9000 and
ISO9000:2008 standard, and one Safety Program to OSHA standards.
Facilitated and performed internal, registration, and compliance audits on automated
and manual manufacturing and assembly production with outstanding results
Facilitation and training on the development, administration and technical aspects of
the organization’s quality improvement efforts.
Managed Corrective Action System, Process Improvements, MRB, PPAP, 8D
Reports, Quality Alerts, Customer Complaints, and Calibration Records.
Served on Management Review, APQP, Quality Development, Lean Manufacturing,
and Safety Committees.
Generated reports using computer and SPC skills to distribute to various Managers
within organizations
Quality Inspection of in-coming, in-process, and outbound materials, parts, and
assemblies. Most recent equipment used: Zwick/Roell (ZMART.PRO), Perkin
Elmer (Lambda 950), Mettler DSC1 (Star System), Elcometer Pendulum
Hardness Tester, Erichsen NSS and CASS Cabinets, Atlas Humidity Chamber,
Blue M LR Humidity Chamber, and Fisher Digital Thickness Gage.
Review and approval of blueprints and process plans for accuracy in a production
setting.
Successfully improved Quality personnel’s reputation through cross-training, on-line
technical studies, certifications, and continuing education.
Using Lean Manufacturing methodology redesigned two facilities.
Reduced department overtime expense by 30K through cross-training and staggered
shifts.
Reduced testing output without compromising integrity of quality resulting in a 3K
savings.
Increased revenue by appropriating labor cost to warranty repairs by 4K.
WORK HISTORY
Doyle & Associates, Appraisals in Real Estate, Administrative Assistant, Bellaire,
Ohio May 2012- Present
Quality Technician/Internal Auditor, Flabeg Solar US Corp, Clinton, PA April
2011-March 2012
Office Manager, Perry CPA Group, Wheeling, WV January 2011- April 2011
Customer Service Representative, Kohl’s, Wheeling, WV August 2010- April 2011
Quality Supervisor/Safety Coordinator/Internal Auditor, TROY Group, Inc,
Wheeling, WV 2008-2008
Quality & Safety Manager/Lead Auditor, CFX Logistics, Inc. Garland, TX 2007-
2007
Quality & Safety Manager/Lead Auditor, Tecstar, LLD, Haslett, TX 2006-2006
Quality Engineer/Safety Officer/Lead Auditor, Marian Fort Worth, Ft Worth, TX
2004-2006
Quality Coordinator/Lead Auditor, Ohio Coatings Co., Yorkville, OH 2000-2004
EDUCATION
Associates of Applied Science, Computer Information Processing, West Virginia
Northern Community College, Wheeling, WV
Certificate, Computer Applications, WVNCC, Wheeling, WV
Certificate, ISO Internal Auditor, Jefferson Community College, Steubenville, OH
REFERENCES
Ray Muller, TROY Group, Inc., Quality Manager, 304-***-****
Cindy Bonfini-Hotlosz, JesuitNET, CIO, 304-***-****
Dwain Hultberg, Ohio Coatings Co., Process Control Manager, 740-***-****
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