Customer Service Sales
Resume:
OGBU CHIKA
**** ***** ******, *** ****, Commerce, TX 75428
****.*****@*****.***
Work Experience:
**/** – 05/13 Texas A & M University
Operations manager - Morris Recreation Centre Commerce,
TX
General Responsibilities:
• Seeing to the satisfaction of clients and staff by developing
rules/policies to improve the efficiency of operations in the facility
• Volunteered and worked with an event management team to recruit for
event planners
• Assist in creating presentations and reports
Job Descriptions
• Training new hires and existing staff
• Delegating projects to junior staff/team members
• Responsible for tasks delegated out and writing reports on projects
carried out
• Formed a group of four individuals to develop a strategy for
implementing better services
• Reporting events and successful projects to the facility coordinator
• Going above and beyond and stepping out of comfort zones to source
for new ideas
• Helped in recruiting new hires who fit the organization
03/12 – 05/12 Texas A & M University Commerce, TX
Children Learning Centre - Student worker/ Teacher aide
• Provided child care for children (3months – 18months)
• Participated in creating ideas and instructional materials for children
• Supervised children’ class activities
• Participated and created conducive environment for both children and
teachers
08/11 – 11/08 Laterna Ventures Limited, Supervising Officer Lagos, NG
• Support senior management in different aspects of available products
and new stock
• Marketing products of the organization.
• Maintaining account portfolios of existing customers.
• Performing specific tasks related to reviews of management practices
and policies; recommends changes to enhance effectiveness.
• Preparing the Monthly Performance Report (MPR)
• Organizing and coordinating activities for the organization
• Attending to shareholders inquiries and concerns.
• Opening of various classes of accounts either retail or wholesale
• Training new hires and existing staff
11/07 – 10/08 National Youth Service Scheme Sokoto, NG
Government College, Isa, Student Coordinator/Teacher
• Tutoring students junior mathematics / introduction to technology
• Managing relationships with various teachers (teaching and non
teaching)
• Organizing extra morals for students to help them understand the
subjects better
• Attending to students who need clarification
• Conducting tests, exams, quizzes and group projects for students
• Grading and revising students projects and exams
• Participating in student forum
04/02 – 10/06 Methyline Ventures Limited Lagos, NG
Supervisor, volunteer Customer Service Personnel, sales and marketing
• Initiating conversation, sales and marketing products of the
organization.
• Participated in a team set aside to carry out a project on better ways to
satisfy clients
• Evaluating staff performance over a period of time
• Training new hires and existing staff
• Organizing and coordinating activities for the organization.
Education:
01/12 – 05/13 Texas A & M University Commerce, TX
Masters of Business Administration
09/11 – 01/12 Ashworth Community College Atlanta,
GA
Diploma, Early Childhood Education
03/03 – 10/06 University of Ilorin Kwara, NG
BSc. Education Technology
Activities:
05/12 – 05/13 Training & hiring committee – member
Operations and coordination committee – member
Fund raising – participated in a relay for life to raise funds for American
cancer society
11/08 – 08/11 Human Resource personnel – volunteer
Training & hiring – volunteer
04/02 – 10/06 catholic student organizations – vice president
Public relation officer – member
Technical Skills:
Proficient in the use of Microsoft Word, PowerPoint, and Excel
Beginner in the use of Microsoft Access and Outlook
Contact this candidate