Sales Customer Service
Resume:
ANGELINA ARANDA
Dallas, TX **233
********************@*****.***
EXPERIENCE
OZCO Building Products Dallas, TX 2011-Present
Office Manager
• Initiate products on HomeDepot Link and enter specifics and make sure they meet
standards
• Pull orders on HomeDepot Commerce Hub, invoice and enter shipping information
• Verify HomeDepot returns and accept, deny, or dispute in supplier portal, Coordinate
with customer service reps to ensure all orders, backorders, RGA, Credits/Debit request,
custom paperwork, etc. is processed in a timely basis
• Daily Inventory control on commerce hub
• Run item sales with merchant
• Track order processes
• Process quotes and special pricing for sales reps
• Update all contract pricing and make sure that sales reps and customers receive a copy of
their contracts
• Follow-up with accounting on new credit applications
• Generate sales reports at the request of the sales reps
• Process sales analysis reports for all sales reps by territory/account
• Coordinate rebate and co-op programs
• Book travel and hotel accommodations for Trade Shows
• Coordinate the workload related to the trade shows
• Trade show attendance when help is required
• Maintain customer database updated with current price list
• Capture additional sales opportunities while interacting with customer base especially in
promotional periods and/or when sales force is traveling
Trinity Signs Dallas, TX 2010-2011
Office Coordinator
• Scheduled appointments, answered inquiries, typed memos and other correspondence
• Maintained databases and compiled various reports
• All accounts payable and receivable including creating invoices as well as heavy collections
• Completed sign permit applications and traveled to city offices to submit /pickup
• Made all travel arrangements for staff, assisted with all presentations, meeting arrangements, preparation and
completion, file maintenance and report preparation
Signature Wine Imports Dallas, TX 2001-2010
Office Manager
• All bookkeeping responsibilities including collections, payroll, processing of expense reports and invoices
• All customer relations, coordinated wine tasting events and special events as well as promoting
• Human resources responsibilities, coordinated schedules for warehouse and call center staff
• Kept all licenses and permits up to date, made all travel arrangements for staff and assisted with meetings
• Up kept all file maintenance and report preparation
• Assisted sales staff with follow up calls and inputting orders
EDUCATION
ESS College of Business Paralegal/ Business Management
SKILLS
Proficient in QuickBooks, Microsoft Office, Internet Explorer, Peachtree, AutoStar, Great Plains, Commerce Hub, Home Depot
link, Item Data Mangement and GS1 Data Driver
LANGUAGES
Fluent in English as well as in Spanish
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