Customer Service Sales
Resume:
Frankie Dickerson
Detroit, Michigan 48227
E-Mail: *******.*********@*******.***
OBJECTIVE:
To obtain challenging employment that will allow me to utilize my current
customer service and administrative knowledge. This position will also
possess the ability for me to enhance my current skills as well as create
new abilities.
PROFESSIONAL EXPERIENCE:
Comcast Plymouth, Michigan
10/2011 - Present
Inbound Sales Executive
Responsible for answering high volume inbound calls to assist customer with
placing orders for Cable, Internet, Phone and Home Security services with
Comcast.
6/2011- 10/2011
Credit & Collections Rep
Responsible for making outbound calls to customers to collect on delinquent
Cable, Phone and Internet accounts.
U.S. Department of Housing & Urban Development / M.C.B
Southfield, Michigan
4/2008 - 5/2011
Customer Service Rep
Responsible for answering high volume calls to assist customers with FHA
financing questions, general closing information, city inspection
information and appraisal information. Responsible for processing all city
inspection requests and earnest money deposits.
Minacs
Farmington Hills.
Michigan
2/2007 - 4/2008
Marketing & Promotions Specialist
Responsible for all outbound/inbound calls to current VZW customer's to
make them aware of current promotions and improved services. Made sure the
customer was conscious of their ability to upgrade their phones and service
agreements, also sold additional features to add on to their existing
plans.
Percepta Dearborn, Michigan
2/2004 - 2/2007
Business Analyst
Responsible for answering high volume inbound calls to assist customers
with the Speed Control Recall on behalf of Ford and Lincoln Mercury. Also
resolved customer issues from a variety of different sources, used
innovative approaches to customer concern resolution and ensured that
successful new ideas are communicated within the team and department.
COMPUTER SKILLS:
Business
Microsoft Outlook
SAMS
HOMES
EPRO
CUDL
Sales
ACSS
Info Manager
Vision
Casper
Cable Data
Neustar
EDUCATION:
Thomas M. Cooley High School Detroit,
Michigan
9/1999 - 8/2003
Graduate - General Diploma
Baker College Flint,
Michigan
9/2003 - 1/2004
Secondary Education
-References Available Upon Request-
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