Customer Service Sales Representative

IVORY SAMPLE **** LAVENDER ST.

713-***-**** HOUSTON, TX 77026

PROFESSIONAL HIGHLIGHTS

Sep '12 - Nov 2012 APPLEONE EMPLOYMENT SERVICE

CALL CENTER

Worked during Annual Health Care Enrollment where participants were allowed

to review health care benefits offered by International Paper to ensure

employees have the coverage that will best meet their needs for the next

year. During this enrollment period they were allowed to change or drop

medical, dental or vision coverage for the next calendar year. Assignment

ended successfully.

Jan '09 - May 2012 CONTINENTAL AIRLINE

SUPERVISOR

Daily responsibility consists of but not limited to; providing information

needed to allow a successful operation of each Cart Driver. Observing and

obeying proper safety guideline such as speed, loading and unloading

passengers; using proper traffic signals on the airport property; properly

parking carts with ignition in the "off" position; drivers use extreme

caution when driving carts in the area of boarding gates. Making sure

passengers with disability needs are met for a safe and pleasant flight.

Worked closely with HR in administration and customer service duties.

Jan '07 - Dec '08 Houston, TX

DISPATCHER

Daily responsibility for dispatching includes, receiving service calls from

airport and ticket agents to dispatch out Cart Drivers and Passenger

Assistants to each gate assisting passengers with disability, assuring they

make their next flight on time and all other needs are met.

Jan '05 - May '06 LANDMARK CHEVOLET Houston, TX

BUSINESS DEVELOPMENT CENTER ANALYST

Duties consisted of but not limited to, handling of all incoming calls;

Confirmed availability of listed vehicles; Daily updates of all sold

vehicle; Verified all appointments set by customers for that day and making

sure all customer's concerns were met. Furnished each salesman with his

itinerary for that week; Order office supplies for in-house use and assured

all machinery was maintained.

Mar '01 - Jan '05 HANJIN SHIPPING LTD. Houston, TX

FREIGHT CASHIER/SALES CORRDINATOR

Duties consisted of bank deposits; Maintained accurate confirmation of

account balance; Took necessary action on all outstanding payments;

Authorized cargo release for Houston's discharge port; Approved and

released Original Bills of Lading with proper endorsement; Maintained

credit customers files and processed credit application for non-credit

customers; Coordinated with Outside Sales Representative in establishing

Service Contract proposals for various shippers and Freight Forwarders;

Communicated with over-seas offices in securing tariff rates for non-

contract customers; Handled incoming customer inquiries; Prepared weekly

activity reports for management review.

EDUCATION

TEXAS SOUTHERN UNIVERSITY/ BUSINESS ADMINISTRATION/ACCOUNTING

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