Customer Service Manager

Julia Carson

**** ******* **** ( Columbus, OH ***32

614-***-**** ( ************@*****.***

Office Manager

Proven leader with focus on customer service, teamwork, training and

development, employee relations and motivation. Expertise in relationship

building, business development and contracts. Excellent multi-tasking and

organizational skills. Skilled in inventory management, project coordination

and productivity improvement. Proficient in Microsoft Office. Ohio Certified

Notary Public.

Professional Experience

Cota, Columbus, OH

2013-2013

Survey Taker (contract position)

Morgan Stanley, Columbus, OH

201*-****-****-present

Customer Service Representative (contract position)

Provided customer service for a multi-billion dollar investment company

Enter and follow-up on cases

Order checks and debit cards

Block credit cards

Activate debit cards

Assist clients with on-line registration

Reset passwords

Escalate calls to appropriate departments

Curry and Associates, Columbus, OH

2011-2012

Office Assistant (contract position)

Provided customer service for over 300 clients and entered data into new

merchant applications

Created and inputted data into spreadsheets, handled over 3,000 PDF files,

created Word documents, and uploaded into Sales Force software

Checked customer service messages, answered phone lines and provided solutions

Programmed and purged credit card machines daily

Ohio Department of Developmental Disabilities, Columbus, OH

2010-present

Home Health Provider

. Transport clients to medical appointments and activities

. Assist with improving quality of life by building confidence and

motivating clients

Ohio Troopers Coalition, Columbus, OH

1998-2009

Office Manager

. Supervised clerical staff of 5 employees

. Handled management of payroll for 12 employees, 401k distributions and

overall benefits

. Communicated with vendors and assisted with business contracts to

ensure budget

. Assisted with solicitation complaint calls from prospective donors

. Awarded employee of the year for 2002, 2003 and 2005 for outstanding

job performance

. Saved company thousands of dollars by negotiating purchase of

equipment to improve production of bulk mail and postage for over 4500

mailings and saving two-thirds the time

. Hosted 5 annual conferences in Columbus and surrounding cities

. Volunteered annually for Challenger baseball and Bears Against Drugs

Kaplan College, Columbus, OH

2008-2009

Instructor

. Taught Microsoft Office applications, Introduction to Computers and

Applications, Help Desk, and General Education classes

. Mentored students in subject areas

. Promoted motivation in students by providing consistent feedback to

ensure success

Related Experience

AEP, Columbus, OH

Secretary

. Performed clerical duties for over 35 engineers and technicians

. Maintained Manager's and staff's calendars and set-up meetings and

catering details

. Corresponded with dozens of customers/vendors/suppliers daily

. Hosted tour and lunch for spouses during Annual conference

Columbus Public Schools (Ft. Hayes), Columbus, OH

Part-Time Instructor

. Facilitated lectures and hands-on demonstrations covering Introduction

to Computers, Microsoft Office applications (Word, Excel, Access,

PowerPoint), and General Education classes

. Offered extended office hours to students to assist with questions

pertaining to subjects

. Promoted motivation in students by providing consistent feedback to

ensure success

Education & Professional Development

Central Michigan University, Columbus, OH

Master of Science in Administration

Franklin University, Columbus, OH

Bachelor of Science, Business Administration/Minor in Marketing

Columbus State Community College, Columbus, OH

Associate of Arts, Secretarial Science

DEPARTMENT OF DEVELOPMENTAL DISIBILITIES, Columbus, OH

Certified Independent Home Healthcare Provider

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