Customer Service Technician
Resume:
Mary L. Hargrove
Email: *********@*********.***
SUMMARY
Certified Clinical Hemodialysis Technician with 14 years experience,
providing support to physicians, nurses and patients with End Stage Renal
Disease. Experienced in all office technology and practices. Excellent
interpersonal and communication skills, works with accuracy and efficiency.
Earned Bachelor of Arts Degree in Management and Organizational
Development.
CORE SKILLS
Customer Service Assessment
Microsoft Office
Proficiency in (Filing, Faxing)
Machine Transcription
Communications
Computer Literate
EXPERIENCE
BEAUMONT HEALTH SYSTEM, Royal Oak, MI
1997 - 2012
Certified Clinical Hemodialysis Technician
Performs technical tasks following approved protocols to provide direct
patient care as delegated and supervised by the RN. The hemodialysis
technician is a facility trained, procedural oriented health care provider.
Performed patient assessment and initiated dialysis.
Performed computer charting and monitoring of patient's vitals.
Liaison between physicians, nurses, patients and family members.
Performed patient teaching and education
Performed staff in-service on fire safety and evacuation issues.
BEAUMONT HEALTH SYSTEM, Royal Oak, MI
1995 - 1997
Clinical Services Clerk II
The Clinical Services Clerk II assists the physician with all areas of the
office, clinical/technical operations. The position performs a wide variety
of detailed patient care activities under the supervision of the physician
for assigned patients as directed including, though not limited to
venipuncture, vital signs, EKG's, medication administration and procedures.
The position is responsible for gathering patient demographic and insurance
information, review of encounter forms for completion and return,
collection/posting of co-pays and daily clerical operations.
Performed medical transcription for Nuclear Medicine Department.
Performed laboratory charting for nuclear medicine and Associated
Endocrinologists.
Basic clerical duties (answering phones, scheduling appointments, filing,
faxing, basic computer skills.
Duties also included phlebotomy, injections, and performing thyroid scans.
Staff in-service on fire safety and radiation hazard
EDUCATION AND TRAINING
Bachelor of Arts Degree (Mgmt. & Organizational Development) 2008
Spring Arbor University, Spring Arbor, MI
Associates of Arts Degree (Criminal Justice) 2002
Henry Ford Community College, Dearborn, MI
Additional Courses
CCHT (Certified Clinical Hemodialysis Technician)
Service Excellence Certification (Beaumont University)
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