Customer Service Sales
Resume:
Ms. Robert Jean Clark-Varnes
***** ********** **** ***. ****
Farmington Hills, MI 48336
***********@*****.***
OBJECTIVE
To obtain a stable position in the field of helping others obtain a better position in life, to move forward in their goals. With a dynamic company where growth is encouraged and my ability to contribute/teach others my expertise in customer service is available.
EMPLOYMENT HISTORY
12/2009-5/2013 Dialogue Marketing (GMAC) Troy, MI
Customer Service Agent
Initiate outgoing calls and field incoming calls from customers regarding GMAC insurance, Freedom Mortgage, AIC Insurance, GreenTree, Quicken Loans, Bank of America: Home Modifications, and other programs, negotiate arrangements, work fast-track accounts, resolve customer complaints, maintain an up-to-date portfolio, and other activities as directed by management.
10/2007 - 03/2009 Media Marketing Group, LLC Livonia, MI
Customer service/Telemarketer
To assist the various publishers by making continuous calls to companies around the US to renew their subscription to the featured magazine. Handle calls efficiently, keep accurate information, establish a relationship with the clients, keep accurate notes through shorthand information, and ensure service levels are met.
09/2004 - 03/2007 2.90 Dry Cleaners-Sommerset Cleaners Southfield, MI
Manager
Included assisting customers with clothing drop-offs and pick-ups, answer the phone, and assist with the register. Conduct supervision over employees and open/close the business.
10/1989 - 11/1993 Phoenix Group Farmington, MI
Customer service
EDUCATION
Diploma
Major: college preparation
Henry Ford High School, Detroit, MI
References
Ben Botoch – Sales Coach
Brooke Ditmyer – Sales Coach
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