Customer Service Administrative Assistant

Lowanna C. Tolbert

*** ******* **

Pontiac, MI **341

Cell: 248-***-**** *******@*******.***

Polished, professional customer service rep offering:

. Fifteen years of experience providing customer support in a busy

call center environment for bank products.

. An unwavering commitment to customer service, with the ability to

build productive relations, resolve complex issues and win customer

loyalty.

. Strategic-relationship/partnership -building skills, listen

attentively, solve problems creatively, and use tact and diplomacy

to find common ground and achieve win-win outcomes.

EXPERIENCE

05/2012- Present PSCU Financial Auburn Hills, MI

Member Service Representative

. Service incoming calls thru Tellernet for over 1300 different

Credit Unions

. Reset Home banking accounts

. Take loan applications

1/2012- 05/2012 Kelly Services

Auburn Hills, MI

Member Service Representative (PSCU)

. Service incoming calls thru Tellernet for over 1300 different

Credit Unions

. Reset Home banking accounts

. Take loan applications

2001 - 8/2010 (Displaced) Comerica Bank Auburn

Hills, MI

Equity Servicing Specialist (Home Equity Lines of Credit)

. Service incoming calls thru (FDR systems) for internal/external

customers and third parties

. Order checks/cards, copies of checks/statements per customers

request

. Provide customers and third parties (Mortgage/Title Companies) with

payoff information

. Provide branches with rate information on customer accounts

. Take applications for new Home Equity Lines of Credit or increases

in current accounts

. Refer customers on new products and services

. Provide backup for the Administrative Assistant when needed

1996-2001 Comerica Bank Auburn Hills, MI

Financial Representative Telemarketing (Outbound)

. Outbound calls to Retail/Business prospects or current customers on

new products and services.

. Activate Visa Check Cards for Retail/Business accounts.

EDUCATION

1990-1991 Michigan Computer Inst. Pontiac, MI

. Word Processing

. Diploma

1984-1988 Pontiac Northern High Pontiac, MI

. General Studies

. Diploma

SKILLS

. Cohen Brown Training, FDR Systems, Fax, Copier, Phones, Computers,

Microsoft Word

ACCOMPLISHMENTS

. Customer compliments, Top sales awards, Roar awards, Highest

incoming calls

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