Manager Quality Control
Resume:
John E. Wood
Chesterfield, Virginia 23832
**********@*****.***
SUMMARY
Operations Manager with a successful track record of leadership in a variety of administrative functions.
Experience includes payroll processing, subpoena processing, credit reporting, payment processing, sorter
operations, inserter operations, and mail operations. Able to establish rapport and credibility with diverse groups
ranging from associates to upper management. Solution-oriented with an eye for the bottom line.
WORK EXPERIENCE
Landair Distribution(Phillip Morris), Richmond, Va.
Shipping Consignment Specialist/ Stockroom Associate 2007-Present
Varied responsibilities that include accuracy and flow of shipments to distributors.
Prepare and participate in Inventory control.
Proficient with SAP and MSF operating system
Responsible for the accuracy of shipments valued at $1.5 million
Maintained shipment flow to distributors in a timely manner
Communicate with Security for the security of shipments
Assist PM employees with parts as needed
Accountable for over 15,000 parts worth over $10 million
Control inventory cycle counts, adjust all discrepancies and evaluate purchase orders
Staffing Solutions, Richmond, Va. 2005-2007
Quality Control Clerk
Varied responsibilities that included tested several solutions to key consumer problems in
electrical appliances. Responsible for the preparation of inventory and mailings for various companies.
Successfully completed assignments ahead of schedule
Life cycle tests on appliances
Written evaluation on appliances
Participated in inventory control
Prepared inventory for year end processing
Process mailings in a timely manner
Amware Logistics, Richmond, Va. 2005
Office Manager
Responsible for the day to day operation of the Amware distribution center office
Maintained daily and weekly reports
Responsible for payroll of 48 associates
JOHN E. WOOD Page 2-804-***-****
Maintained weekly inventory
Communicated with internal and external representative on a daily basis
Successfully maintained a delivery rate of 98% or better
Capital One Financial, Richmond, VA 1998-2004
Supervisor, Lead Sorter Operator
Responsible for supervision and day-to-day direction for up to 45 associates.
Participated in corporate-wide business process to reduce duplication of credit cards.
Projected savings greater than 1.6 million a year.
Reviewed subpoenas for compliance with state and federal laws.
Developed, implemented, and monitored policies and procedures as well as revised
policy and procedures manual for the subpoena department.
Restructured subpoena department, reducing head count by half and budget by
$70,000 a year.
Communicated with government agencies and law offices to produce records for a variety of legal issues.
Led conversion of microfiche records to cd-rom reducing associates processing time by 50%.
Trained and evaluated performance of new and established associates.
Encouraged and established open lines of communication with associates as a
means of sustaining high morale.
Successfully reduced turn around time for credit card verifications from 28 days to 3 days by creating additional
ques to reduce overlapping. Significant overtime reduction.
Led a team in the re-issuing of 95,000 business credit cards 3 days ahead of schedule. Establishing credibility with
upper management.
Central Fidelity Bank/Investors Savings Bank, Richmond, VA 1989-1998
Lead Sorter Operator, Inserter Operator Specialist
Responsible for supervising and coordinating duties for all full-time employees and a courier service. Coordinate
and distribution of work to meet deadlines.
Trained and helped improve the proficiency of associates on sorter operation to
maximize time and productivity.
Established shifts for weekend duties of 4 full-time associates.
Placed service calls for equipment repair.
Coordinated the sorting and distribution of mail deliveries throughout the branches and recommended cost saving
initiative by taking on internal copying projects for the company
EDUCATION
AS, Business Management,
John Tyler Community College, Richmond, VA
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