Registered Nurse Customer Service

NIKI SHETH

**********@*****.***

**** ******* ******. ***** ** 91708 ? 714-***-**** (M)

LICENSURE & CERTIFICATION

. Advanced Cardiac Life Support (ACLS)

. American Heart Association, BLS Certification

. Registered Nurse CA, IL, OH

. Pediatric Advanced Life Support (PALS)

. EKG Certified

. Public Health Nurse, Pending (3/13)

EDUCATION

West Coast University, Anaheim, CA

. Major: Bachelor of Science in Nursing, 2012

San Jose State University, San Jose, CA

. Major: Bachelor of Arts in Economics, 2006

PROFESSIONAL EXPERIENCE

Cleveland Clinic, Main Campus

Registered Nurse, Cardiovascular Surgical ICU, May 2013 - Present

Medspa 90201, Beverly Hills, CA

Registered Nurse (Interim Permit), April 2012- September 2012

. Delivered treatments such as laser hair removal using Palomar Medical

Starlux Laser.

. Conducted treatment consultations to identify client goals and

determine/recommend service to achieve optimal results.

. Reviewed client history for possible contraindications.

. Charted all treatments and reporting any issues to Nurse Practioners

or physicians.

. Ensured client satisfaction so that patients return for further

treatments.

Cosmic Stone & Tile, New Brunswick, NJ

Inside sales/customer service/office assistant, July 2008-March 2009

. Answered all customer inquiries by phone, email or in person

. Acted as liaison and maintained open lines of communication among

outside sales staff as well as customers

. Assisted all customers that visited on site or inquired via

phone/email for stone products

. Managed all customer service and assist in customer problems.

. Answered a high volume of incoming calls and in-person inquiries from

clients and colleagues; treated each person with respect and provided

information and referrals.

. Dedicated and focused; able to prioritize and complete multiple tasks

and follow thru on projects

. Created a filing system for the owner, including quick and thorough

indexing, filing and offsite storage, resulting in easy access to

critical information

. Managed the office inventory needs

Ajilon Finance, Princeton, NJ

Account Manager, October 2007-June 2008

. Developed business by identifying and soliciting new relationships

with existing and new members

. Prepared pricing proposals

. Strategized with branch to attain weekly/monthly business goals

. Made telephone sales calls and conduct in-person meetings with key

managers to senior-level executives, for the purpose of selling our

services to prospective clients and building on existing client

relationships

. Created innovative sales tactics to present advantages of Ajilon over

other competitors

. Reviewed resumes and made appointments for interviews for

opportunities

. Established relationships with senior-level executives

. Gained business from previously untapped companies that competitors

were already established in

LEADERSHIP

. Sigma Theta Tau, Honor Society, 2012, GPA 3.1

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