Customer Service Sales

Kathryn M Arena

*** ******* *****

Matteson,Il 60443

Cell 312-***-****

Objective: A responsible position drawing on my Customer Service and sales

skills. Also skills used as a Medical Technologist.

Experience: Aflac

Chicago,IL

Aflac Sales Associate

2/2012 to Present

Outside sales of Group voluntary benefits to small business

owners. Including

presentation and education of policy holders. Claims

filing and follow up.

Earned the Fireball Fast Start Award.

Independent Producers of America

Naperville,IL

Sales Representative

7/2011 to 2/2012

Sales of Business Insurance to independent owners.

Including Life and

Health.

Quest Diagnostics

Wood Dale, IL

Technical Service Rep

1/2005 to 6/2011

Served as a technical rep and resolved client issues.

Relayed lab results,

assured timely release of reports. Provided technical

support to clients

{Hospitals, Clinics and Physician offices}.I also served

as a Trainer to

support new hires. Served two years as the department

safety Officer. I

was certified as a Supervisor Designee to translate hand

written orders.

Antech Diagnostics

Alsip, Ill

Serology Technologist

7-2005 to 10-2005

Manual and automated Serology testing including complete

urinalysis, D-

Dimer, Prothombine time, Fibrinogen, and APPT in a

Veterinary setting.

Medical Staffing Network

Warrenville, Ill

Staffing Coordinator

7-2004 to 7-2005

Managed 25 field employees in temporary work

assignments. This included

payroll and expense reports as well as assuring JACHO

compliance.

Evanston Northwestern Healthcare

Skokie, Ill

Customer Service Rep

12-2001 to 4-2004

Served as a technical rep and resolved client issues.

Relayed lab results and

assured timely release of reports. I also maintained

the client database. I

Provided technical support to clients (hospital,

clinics, physician's offices).

Laboratory Corporation of America

Elmhurst, IL

Medical Technologist/Customer Service Rep

2-1996 to 12-2001

As well as above Customer Service duties I had two

years experience on the

Chemistry and Immunology benches. Responsible for

instrument QC and

maintenance as well as performing manual tests.

Familiar with all Abbott

Instruments and procedures, ACS 180 and some Beckman

instruments. I was

also promoted to group leader in November 1997 and

wrote department

training manual.

Skills: Over 20 years of Customer Service skills Servicing Doctor's offices

and Hospital

Labs. Intermediate level with Microsoft Office. Illinois

licensed to sell Life and

Health Insurance..

Education: Moraine Valley CC Palos Hills, IL

Richard J Daily CC Chicago, IL

De Paul University Medical Technology Chicago, IL

Hines VA School of Nuclear Medicine Board Certified 2-

1984

References: Available upon request .

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