Manager Sales

Julie Trimble Phone: ***-

***-****

**** ****** ****** ****, *********, TX 76002 Email:

********@*****.***

QUALIFICATIONS AND SKILLS

. Detailed, logical, organized and motivated

. Microsoft Office, M3 Financial Program, Hotel Management, HR

Management

EDUCATION

1995 - 2000 Oral Roberts University

Tulsa, OK

Bachelors in Public Relations/Advertising

2002 - 2005 Southern Nazarene University

Tulsa, OK

Masters in Business Administration (M.B.A.)

PROFESSIONAL SUMMARY

I am a self-motivated, service-focused professional seeking to leverage

both experience and education in a Human Resources position. I am a detail-

oriented and organized individual who exemplifies professionalism, and an

ability to manage multiple projects at any given moment. I demonstrate

history of sound financial management, while ensuring customer satisfaction

and a positive company image. My highlighted leadership qualities include

the ability to work with individuals from varying backgrounds, while

promoting team values. Driven partner eager for professional growth,

increased responsibility, and the opportunity to apply extensive experience

in finance and customer service in a challenging environment.

PROFESSIONAL EXPERIENCE

Nov 2012-Present Crothall Healthcare Tulsa, OK

Human Resource Generalist

. Responsible for recruiting, orienting, training and supervising 115

staff, staff orientation and training, professional development, and

mid-level management coaching.

. Oversight of all aspects of staff performance; performance evaluation,

progressive discipline, mediation of staff disputes and grievance

procedures in accordance with state and federal laws

(FMLA/LOA/EEOC/ADA).

. Established training programs for staff in regard to all aspects of

workplace performance and professional development.

. Advise managers on organizational policy matters such as equal

employment opportunity and sexual harassment, and recommend needed

changes.

. Plan, direct, supervise, and coordinate work activities of

subordinates and staff relating to employment, compensation, labor

relations, and employee relations.

. Maintain records and compile statistical reports concerning personnel-

related data such as hires, transfers, performance appraisals, and

absenteeism rates.

. Worked with management on company policies regarding employee

relations, benefits, and workman's compensation.

. Labor and Employee relations

Jan 2011-June 2012 Hilton Tulsa Southern Hills

Tulsa, OK

General Manager

. Direct and manage property operations to assure optimum performance

and continual improvement in the five Key Result Areas (guest service,

employees, sales/marketing, property appearance, and profit/financial

control).

. Closely monitored the financial performance of all operational

departments, in particular monitored all Rooms expenses to ensure that

they were kept in line with budget; and providing solutions to improve

problem areas and assisting in implementing corrective measures.

. Assist Controller with financial reporting, cash reporting and

ensuring all revenues generated are properly posted. Ensured correct

journal and general ledger entries. Efficient operation and cost

control of all hotel departments and facilities.

. Ensure that product quality standards are met in all areas of the

hotel as it relates to the appearance, levels of maintenance and

cleanliness; establish and maintain preventative maintenance programs

of the hotel.

. Managed all activities of the property including employees,

maintenance, sales, and profit/loss controls.

. Handled all Human Resource matters including interviewing, hiring,

training, assigning work, coaching/counseling and performance

appraisals. Responsible for employee relations and administering

employee benefits.

May 2010-Jan 2011 Hilton Tulsa Southern Hills Tulsa, OK

Assistant General Manager

. Oversee the guest service function to ensure corrective action is

taken to resolve guest complaints and ensure that superior guest

service is delivered.

. Ensure customer requests and feedback, both verbal and written are

responded to promptly and efficiently

. All HR tasks including interviewing, hiring, training, assigning work,

coaching/counseling and performance appraisals.

. Facilitate mandated Hilton brand orientation for new hires and

maintained continuous training for seasoned employees.

. Support the implementation of revenue generation initiatives

. Support the delivery and measurement of promotional activities,

including staff incentives

. Maximized incremental sales opportunities by adding customer value at

every opportunity

. Assisted in financial reporting, revenue reporting, and cash reporting

. Assisted with annual budget compilation.

. Closely monitored the financial performance of all operational

departments, in particular monitored all Rooms expenses to ensure that

they were kept in line with budget; and providing solutions to improve

problem areas and assisting in implementing corrective measures

. Establish training and development programs to enhance employee

knowledge of hotel best practices.

. Maximize revenue through the Yield Management and inventory control

systems.

. Responsible for employee relations and administering employee

benefits.

Oct 2009-May 2010 Hampton Inn by Hilton Hotels Muskogee, OK

General Manager

. Consistently deliver results that contribute to the mission and

overall success of the hotel by accomplishing performance objectives

focused on business revenues, guest and associate satisfaction

. Set goals, motivate/ discipline employees; perform labor expense

control, control of general expenses.

. Responsible for employee relations and administering employee

benefits

Dec 2006 - Oct 2009 Hilton Tulsa Southern Hills

Tulsa, OK

Director of Room Operations

. Plan and manage the room and related area's operations of the hotel to

achieve customer (guests, employees, corporate and owners)

satisfaction and quality service while meeting/exceeding financial

goals.

. Coordinated the organization and administration of the entire rooms

division.

. Ensured total compliance with standards of operation and Hilton brand

standards.

. Responsible for providing all guests with quality service while

maximizing room revenue and productivity, and developing managers and

employees.

. Closely monitored the financial performance of all operational

departments, in particular monitored all Rooms expenses to ensure that

they were kept in line with budget; and providing solutions to improve

problem areas and assisting in implementing corrective measures

. Handled all guest/client complaints, resolved in a timely manner.

. Performed Human Resource tasks including; hiring, progressive

counseling, workman's comp hearings, training (including orientation),

personnel files, training files and medical files.

. Ensured compliance with OSHA, OK State Health Department, FMLA, EEOC,

and ADA requirements.

. Responsible for employee relations and administering employee

benefits.

May 2003-Dec 2006 Hilton Tulsa Southern Hills

Tulsa, OK

Catering/Sales Manager

. Responsible for coordinating all phases of group meeting/banquet

functions at hotel-12,000sq/ft

. Achieved quarterly sales goals while staying within set budget

. Maintained all catering clients while soliciting new clientele for

hotel

. Developed and presented menu ideas to meeting planners

. Collaborated with Food and Beverage Director concerning all groups to

ensure group satisfaction

. Worked directly with event meeting planners to ensure event was to

their satisfaction

. Recipient of "Circle of Excellence" Hilton Hotel Award

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