Customer Service Management

Location:

Posted:

May 30, 2013

Kolin Michael Bulmer

N. Las Vegas, NV 89031

FX/PH 702-***-****- Cell 702-***-**** - ********@*****.***

Qualifications Profile

Extraordinary team player with experience in collaborative team management and concept development.

Exceptional interpersonal skills with documentation and verbal communication abilities. Passionate and

inventive creator of computer strategies and work management, accustomed to performing multi-task functions

in a deadline-driven environment. Remarkable organizational and customer service skills.

Education

ITT Technical Institute, North Las Vegas, NV June 2013

Associates of Computer Networking Systems GPA 3.74

Professional Experience

IBM 9/2005-11/2010 System Administrator Bentonville, Arkansas

• Assisted in obtaining and fulfilling a contract with Wal-mart that maintained the computer hardware,

which exceeds the hardware the USA government currently supports.

• Interfaced with Wal-mart executives to assist in keeping their computed systems updated and

operating, with max of 6 hour down time.

• Built and maintained strong relationships with the customer, team members, and management

• Assisted with troubleshooting and service contracts in multiple countries on a daily basis (USA,

Canada, Argentina, Mexico, Japan, China, India, Costa Rico and United Kingdom)

• Developed a vast understanding of the clients industry, trends, standards, and competitive landscapes.

Technical Skills

• Operating Systems (5 Years Unix Aix 5.3, 3 Years SUSE Linux and Windows 2008, 1 Year RHEL and

CentOS,)

• LAN/WAN Networking (TCP/IP, DNS, DHCP, SAN, NAS, EMC, Xen, VmWare, ISCSI, Putty, FTP,

Telnet)

• Backup/Recovery (5 Years of Sony, Hp, and IBM Tivoli backup clients)

• Hardware Support (5 Years of IBM Hardware troubleshooting, part ordering, and replacements)