Quality Control Customer Service

Yohannes (John) Beyene

****-*** ********* ****** ****. Toronto. ON. M4X 1G5

647-***-**** ******@*****.***

Quality Assurance/ Quality Control

Personal Skills

• 3 Years experience in providing excellent customer service

• Excellent communication and interpersonal skills that make customers feel at home

• Flexibility in changing work environments

• Able to diplomatically solve customers’ problems with positive resolution

• Punctual, reliable, good listening skills and attention to detail

• Works under pressure, takes instructions well and takes initiatives

• Strong team collaboration with the ability to take initiative to enhance service

• Highly proficient in Microsoft office application

• Able to enter data to analyze and apply many statistical and analytical concepts

• Extensive use with Waters Empower Software for HPLC instrumentation

Highlight of Qualifications

• Proficient with the Pharmaceutical applications, guidelines, and regulations

• Developed GMP audit and standard operating procedure documents to ensure compliancy with respect to GMP guidelines

• Set up, Calibrated and Operated instrumentation to perform laboratory experiments

• Performed theoretical and practical pharmaceutical projects to get the relevant results of tests and to report the necessary recommendations and conclusions

Pharmaceutical Experience Jan-Dec 2012

Regulation and Guidelines

• Well trained and knowledgeable with GMP, GLP/GCP, ICH Guidelines, USP public standards, HPFB and FDA Regulations

Compliance/Documentation

• Developed Standard Operating Procedure (SOPs) documents for Operation of Ro-Tap Test of Sieve Analysis

• Conducted GMP Compliance Audits of TIPT Manufacturing Plant and prepared detailed report

• Performed GLP Compliance Audits of TIPT Quality Control laboratory and Prepared detailed report

Quality Control (Lab)

• Analyzed many drug substances/products with the aid of UV instrument to measure the absorbance of a sample

• Performed and analyzed drug products with the aid of High Performance Liquid Chromatography (HPLC) instrument in order to separate the components

• Performed Pharmaceutical In-process Quality Control testing of drug products

such as Dissolution, Disintegration, Hardness and Friability

Projects

• Developed Pharmacology project on “Beta-blocker (Carvedilol) of heart failure” to evaluate the therapeutic effect of the Carvedilol

• Performed Stability Study project on “Metformin Hydrochloride Tablet (Solid Oral Dosage Form) for the Long Term Study” to ensure the stability of the tablet

• Developed project on “Pharmaceutical Method Development & Validation for HPLC Analysis of Theophylline” to verify the consistency of results with the validated method

• Performed Method Development and Method Validation Project for Dissolution Testing of Caffeine Tablet using UV/Vis analysis to confirm the consistency of results with the validated method.

• Conduct GMP Compliance Audit of TIPT Quality Control Laboratory to ensure the compliancy with respect to GMP guidelines

Education

Pharmaceutical Analysis of Quality Assurance & Quality Control Diploma 2012

Toronto Institute of Pharmaceutical Technology (TIPT) Toronto, On Canada Honors

Bachelor of Education in Chemistry 2006

University of Haramaya, Ethiopia

Work Experience

Security Guard ¬– Part-Time Mar 2012 –-Present Shield Protection Services

• Enforced regulations of establishments in order to maintain patron safety

• Resolved conflict among residents to create peaceful environment

• Attended to persons with special needs to provide a safe environment

• Prepared and approved incident reports related to the prevention and detection of theft and personal safety at the end of each shift

General Labor – Full-Time Feb 2011- Jan 2012

Array Cosmetics Display Production Company

• Sorted, assembled, wrapped and packed materials and product

• Inspected products for defects and ensure the quality met the company to specification standards

• Cleaned work areas and equipment so as to prevent contamination and maintain health and safety

• Lifted and carried raw materials or products up to 50lb

Volunteer Experience

Customer Service & Sales Assistant Oct 2010-Dec 2010

Hairilicious Beauty Supplies, Hamilton

• Provided friendly service and helped customers select the hair products they needed

• Processed point of sales transaction with cash, debit card, credit card to complete client purchase

• Promoted products through well maintained appealing merchandise displays

• Received new shipments and matched invoices with products received to ensure of inventory

Reference Available up on request

Contact this candidate