Management Customer

CURRICULAM VITAE

Ph.No: 996-***-****

abwna5@r.postjobfree.com

SUSHEEL .S

OBJECTIVE:

Aspiring to work in an organization that provides the expedient ambience,

which recognizes and utilizes my skills and bestows me with a scope to sharpen and enhance

my skill set, thereby imparts me with a good opportunity for ample growth and dynamism.

EDUCATIONAL QUALIFICATIONS:

EXAMINATION BOARD/UNIVERSITY YEAR

B.com (computers) ACHARYA NAGARJUNA 2009

UNIVERSITY

INTERMEDIATE BOARD OF INTERMEDIATE 2006

EDUCATION

SSC BOARD OF SECONDARY 2004

SCHOOL

CERTIFICATIONS:

Certified ITIL v3 Foundation 2011Edition (Revised Version).

EXPERIENCE:

Worked with Thomson Reuters as a Process Associate (for Tax & Accounting) from April

23rd 2012 to 7th March 2013.

Description:

Associated as Content editor for Tax & Accounting Process, editing Content form Legal

Cases.

Got Trained on Checkpoint and work regularly on Checkpoint for content edited.

Work on Legal Cases finding out citations and entering in the tool caller ' Citator'.

Trained new associates about process.

Helping new associates on reaching quality and efficiency.

APPRECIATIONS:

Received a good number of appreciations from clients on giving a error free product.

Got trained on internal process modules and received token of appreciations from higher

management.

Certified as a good efficient performer and give an error free product from clients.

Nominated as best performer.

EXPERIENCE:

Worked as IRO (Information Retrieval Office) in JUST DIAL LTD for 29 months.

Description:

Offering assistance to all queries pertaining to service.

Handling objections and overcoming them. And continuously exceeding customer’s

expectations in terms of quality.

Helping in arranging team meetings and team outings and also fun activities.

Operate our phone systems; communicate over the phone with our customers and vendors.

Proactively escalate and communicate to on floor superior in case of customer concern’s

Contribute to constant improvement by sharing and implementing ideas with supervisors and

other management staff and peers.

Handle approximately 300 to 350 inbound calls on a daily basis in a busy fast paced

information query Call Center.

Handling customer/prospect questions accurately and overcome customer objections.

Mentoring new agents on how to operate our phone system and customer records

management system.

ACHIEVEMENTS & CONTRIBUTIONS:

Received fairly good number of appreciations from management & customers for rendering

good services.

Recognized as a good team player.

COMPUTER SKILLS:

Microsoft Word, Excel

Microsoft Windows XP –Version (2007, 2010)

Microsoft Office XP Professional

STRENGTHS & ABILITIES:

Good at communication skills.

Ready to take any challenging tasks and performing the same in scheduled time.

Recognize my strengths and abilities.

Fast learner

PERSONAL PROFILE:

Name : S.Susheel

Date of Birth : 18-02-1988

Sex : Male

Marital Status : Single

Permanent Address : S.R.T 1168

Sanathnagar

Near Voltas

2ND Lane

Hyderabad

Interests and activities : Playing chess, Cooking

Languages known : Telugu, Hindi, English

Declaration

I hereby declare that all the above information are true and correct to best of my knowledge.

S Susheel

Place: Hyderabad

Date:

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