Manager Software

Brandon P. Larsen

*** ***** ***, ***** *****, VA 22630

Phone: 941-***-**** Email: **************@*****.***

I am a highly motivated individual looking for an entry level opportunity

to build my career, as an End User Support Technician, while contributing

to the success of a leading company in a competitive market. My strong work

ethic and dedication to succeed make me an ideal candidate for a spot with

an industry leading company.

PROFESSIONAL EXPERIENCE:

Jackson Hewitt

IT Support Technician-Tier 2

Nov 2012-Apr 2013

. Hardware, software and processing support for over 2,000 Jackson

Hewitt employees across the country.

. Provided help troubleshooting any issues related to the installation

and maintenance of Jackson Hewitt proprietary software as well as

other computer or networking problems.

. Communicated with customers via phone and remote assistance.

. Among the 5 percent of first year employees promoted to second tier

support agent.

. Responsible for the set up and configuration of office networks,

printers and software.

. Primarily worked with Windows XP, Windows 7 and Server2003

. Used NTR/Inquiero remote assistance software to resolve client issues

. Configuration of workstation computers including UAC settings, PGP

encryption software, anti-virus/firewall configuration and monitoring,

installation and integration of Topaz signature software, and other

peripheral devices.

. Implementation of Windows security/sharing settings and group

policies.

. Setup and troubleshooting of local and shared networked

printers/scanners.

. Diagnosing and resolving issues related to networking devices and

components including modems, routers, hubs, switches and cellular air

cards.

. Resolved or escalated incident support tickets submitted online or by

phone using Avaya VOIP and RightNow CRM.

. Managed Windows firewall exceptions list based on the individual needs

of client.

. Dealt with Internet settings used by Jackson Hewitt's tax software,

website and 3rd party software that were built to work in conjunction

with Internet Explorer.

. Used command line utility to troubleshoot and resolve network

connectivity issues.

. Backup, recovery and re-imaging of client systems.

. Workgroup and domain environment setup and configuration.

Lee Roy Selmons Restaurant Aug 2009-Present

Server-Trainer-Key Manager

. Consistently offered excellent guest service in a high volume

restaurant.

. Earned employee of the month three times.

. Assist supervising, training, and delegating other staff.

. Acted as floor manager dealing with guest issues.

. Daily operation of the audio/video system and equipment

Sarasota Joe's LLC

Oct 2007-Aug 2009

Store Manager

. Ran day-to-day operations including the management of 8-10 employees

. Used Excel to maintain and order inventory, write weekly scheduling

and maintain payroll.

. Developed and deployed marketing strategy and direction for the

company.

. Implementation and development of store policies and procedures.

. In charge of training and maintaining certification standards for

employees.

EDUCATION:

Sarasota County Technical Institute

Computer Systems Technology

Comptia A+Practical, Essentials(2012) Networking+

Certification ID# COMP001020475826

State College of Florida Associate of Arts Degree (2009)

University of Tulane (2000-2002)

Technical Skills

Windows O/S: Server2003, XP, Vista, 7

Networking: TCP/IP, DNS, DHCP, POP3, IMAP,

Remote Access: NTR Support/Inquiero, LogMeIn

Anti-virus solutions: Avast, MSE, Norton, AVG, Kaspersky, ESET NOD32

Data Encryption: PGP

Data Protection and Recovery Solutions: WinRE, Windows Backup and

Restore, USMT

Microsoft Office Suite: 2003/2007/2013

Firewalls: Windows Firewall, Comodo Firewall Pro, ESET NOD

Accounting Software: Jackson Hewitt proprietary tax software program

Peripheral devices: ESS, Topaz Signature Pad[pic]

Contact this candidate