Active Directory Technical Support

Summary of Qualifications

. Dedicated IT Specialist with over 9 years of comprehensive data and

telecommunications experience

in various industries that includes Health Care, Corporate,

Government & Small Business.

. Skilled in LAN/WAN Administration, Server Maintenance, Helpdesk and

Telecommunications support.

. Experienced in Active Directory and Exchange migrations and as wells as

administration/ technology refresh/deployment projects requiring computer

imaging and deployment.

. Skilled Web/Graphic Designer with over 14 years of real world experience.

. A.A.S. Degree in Digital Media Communications (Katherine Gibbs Technology

N.Y.)

Computer Skills

Operating Systems: XP Professional, Windows 2000/Vista/7, Windows Server

2000/2003/2008.

Hardware: Dell/HP/Lenovo Desktops/Laptops, Blackberries/Android/IPhones,

PBX/Nortel & Avaya VoIP Systems, Xerox Printers, Zebra Printers, Oki Data,

IBM/HP/Dell PowerEdge servers, IBM, Cisco Switches/Routers, Video

Teleconferencing, MX850(Credit Card Reader).

Applications: Active Directory, SharePoint, SQL, Linux, Oracle, MS

Exchange, Novell, VMware, Vsphere, Virtual PC, Remote Desktop, VPN, BMC

Remedy, HP Service Center, Trax, MS Office/Outlook, MS Lync, GroupWise,

Lotus Notes, MacAfee antivirus, RSA Tools, Symantec Ghost, Acronis, MDT,

Adobe Photoshop, Dreamweaver, FLASH, HTML, JavaScript, CSS.

Network Protocols: TCP/IP Protocols, WAN/LAN, DHCP, VoIP.

Accomplishments

. Managed IT Department independently and with minimal resources in a

Healthcare environment; Implemented new policies and procedures for

entire facility while serving as Information Security Liaison during my 8

year tenure at The Brooklyn Children's Center (2004-2012).

. Assisted in the preparation of the National Democratic Convention held in

Charlotte, NC (2012).

. Successfully developed graphics and web sites for individuals and small

businesses (2002-Present).

. Participated in the NC's Department of Transportations HB1779 Project;

traveling to various Vehicle Registration sites and re-imaging machines

to make them State compliant and able to communicate with future credit

card readers.

Experiences

Technical Support Analyst (Field Technician)

April 2013-Present

Department of Transportation Raleigh, NC

* Re-imaging and configuring PC's, Printers, Scanners, Credit Card

Terminals, and other PC peripherals at various Vehicle Registration

facilities through out the State.

Help Desk Analyst

January 2013-May-2013

USPS Raleigh, NC

* Provided Tier 2 Support for local and international USPS

distribution centers.

* Responsible for the updates, upgrades, installations, and everyday

network maintenance while assuring the seamless operation of the

entire USPS infrastructure including the hardware, software,

networking and computer system within the organization.

System Administrator November 2012 (1

month/Contract)

UTILIPATH Mooresville, NC

* Managed corporate network and troubleshooting issues with PCs,

Laptops and Printers.

* Set up and managed new user accounts in Microsoft Exchange/Active

Directory.

* Imaged, configured, and installed hardware and software on PCs and

Laptops.

Help Desk Analyst October 2012

(1 month Contract)

DELHAIZE AMERICA Salisbury, NC

* Participated in the Microsoft Exchange 2010 migration (client

side).

* Provided support to end users that migrated from Lotus Notes to

Outlook 2010.

* Configured Outlook accounts manually to the Exchange Server.

Technical Support Analyst July

2012- September 2012 (Temporary)

CITY OF CHARLOTTE Charlotte, NC

* Participated in PC Refresh that included replacement of over 300

PCs from CMPD in preparation for the Democratic National

Convention held in September 2012.

* Imaged and configured all PCs using MDT (Microsoft Deployment

Tool).

* Provided helpdesk support coverage via Remedy for entire corporate

office as well as the Charlotte Police and Fire Department,

Transportation, and Court System.

* Imaged Dell model towers and laptops that include 790, 755, 630,

630 models as well as Panasonic Toughbooks, specifically configured

for the Charlotte Fire Department.

* Assisted in the support of Avaya VoIP Phones.

IT Specialist/System Administrator

Feb 2004-Jan 2012 (8 years)

BROOKLYN CHILDREN'S CENTER Brooklyn, NY

* Troubleshoot issues with PCs, Laptops, Printers and other client

issues.

* Managed, configured, and installed hardware and software on PCs and

Laptops.

* Set up new user accounts in Novell/GroupWise environment.

* Imaged PC's and Laptops with Symantec Ghost and Acronis.

* Set up, configured and managed Network Printers throughout

facility.

* Maintained high-end server equipment including switches, and

routers.

* Monitored Server backup tapes and secured them offsite.

* Managed and set up Active Directory users and groups.

* Maintained and troubleshoot issues remotely via LANDesk and Remote

Console.

* Implemented Security Policies on a statewide and facility level.

* Set up and maintained VMware/Vsphere on local servers.

* Maintained inventory of all computers, laptops, and printers

throughout facility.

* Set up and maintained Video Teleconferencing Equipment (Polycom).

* Maintained Nortel/Avaya Phone System/Set up Voicemail accounts.

* Managed and Maintained Blackberry and Nortel accounts.

* Point of contact for all Vendors and Engineers throughout facility.

* Served as ISL (Information Security Liaison).

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