Administrative Assistant Front Desk

*** ******** ******, *****, **** *****• 216-***-****• **********@*****.***

Shatoya Burton

Academic Credentials

Bachelor of Science December 2014 University of Akron, Akron,

OH

• Major: Social Work

• Minor: Interpersonal and Public Communications

Professional Experience

February 2013-Present Comfort Suites Twinsburg, OH

Hotel Front Desk Clerk

• Answer multi-line telephone in a courteous and timely manner

• Represented the Hotel in regard to guest complaints and situations that require instant

action

• Collected payment following all cash handling rules and posted charges for room using

online system

• Handle guest check in and checkouts professionally and in a welcoming manner

• Keep records of room availability and guests’ accounts

March 2010-May 2013 Bahama Breeze Beachwood, OH

Server/Hostess

• Deliver orders to the kitchen and ensure all orders are filled in a timely and accurate

fashion

• Schedule dining reservations and arranges parties or special services for guests

• Greet guests personally and on the telephone, escorts them to tables, and provides menus

• Maintain a clean and organized work space

• Provide appropriate seating arrangements for high volume restaurant

June 2010- August 2012 Camp Genesis Maple

Heights, OH

Administrative Assistant

• Prepare and manage correspondence, reports and documents

• Answer and return phone calls to parents

• Set up and maintain filing systems

• General clerical duties including photocopying, faxing, mailing, etc

• Enroll children into program using online system as well as hard copies

February 2008- March 2010 Summit Point Macedonia, OH

Server/Front Desk Assistant

• Takes written orders and relays them to kitchen staff.

• Serves meal from kitchen and service areas promptly, garnishes items with proper

presentation prior to serving.

• Observes diners to ensure guests are satisfied with the food and service, to respond to any

additional requests and to determine when the meal has been completed.

• Answer Phones, Take messages

Community Involvement

• Editor for Limitless Ambition- Non Profit Organization that inspires women to dream

without limits through academic assistance, career coaching and emotional support

• Administrative Assistant and Mentor for Alive on Purpose- Non Profit Organization that

encourages suicide prevention through mentorship program

References Available Upon Request

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