Customer Service Manager
Resume:
Vilma C Calcano
Methuen MA 01844
********@*******.***
Summary
Experience in general office, and customer service. I am motivated, team-oriented, and excited
for new opportunities to prove my worth and show my skills. I am fluent in both English/Spanish,
and have experience on the phone and using all versions of Microsoft Word applications.
Work Experience
Blackboard Inc 2011-2012
Front Office Receptionist Lynnfield, Mass
• Perform the tasks of monitoring and overseeing visitor sign-in and sign-out process.
• Responsible for preparing and sending quotations for different products.
• Communicate with purchase department to collect outstanding bills.
• Perform the tasks of maintaining sales invoices, purchase orders and performance
invoices.
National Grid 2010-2011
Customer Services Representative Andover, MA
• Helping customers with electric inquiries.
• Maintaining account data, as well as updating customer files.
• Processing Credit card payments.
• Restoring electric and gas services.
Famous Footwear 2009-2010
Assistant Store Manager Methuen, MA
• Accept cash, checks, or bankcards for payment; complete checks and bankcards
transactions according to established procedure.
• Assists in other store areas, such as clean-up, shelf-stocking, or keeping merchandise
displayed in an orderly manner.
• Knowledge of basic arithmetic. Skilled in handling and counting cash and also
communications in a professional manner with the public.
• Frequent training of new hires and maintaining order and upkeep of assigned departments.
General Warranty services 2008-2010.
Front Office Receptionist Salem, NH
• Performed all administrative and general office duties.
• Answering Incoming calls, as well as transferring calls.
• Provided Product information.
• Examine customer claims, recommending changes to customer accounts.
School
Lawrence high School 2003-2007
Study Customer support and office administration
Programs with great knowledge
• Microsoft word
• Microsoft Excel
• Microsoft Spreadsheet
• Microsoft Office 2010-2009
• Microsoft PowerPoint
Contact this candidate